West Herr Toyota of Rochester

Excellent service and service advisors. Consistently do a great job and explain repairs to me when they are needed. Consistently do a great job and explain repairs to me when they are needed. More

I’ve only ever been here for service on a used Toyota I purchased elsewhere, but their service department has been top notch in every way, from basic maintenance work to repair and replacement work. purchased elsewhere, but their service department has been top notch in every way, from basic maintenance work to repair and replacement work. More

Always very professional keeps you informed everything done in a timely manner very nice waiting area done in a timely manner very nice waiting area More

Asked about an oil change. Cost given 79.95 declined due to cost.. reached home and received a 59.95 quote via email. Now I have to go back to get the oil change. An extra trip Cost given 79.95 declined due to cost.. reached home and received a 59.95 quote via email. Now I have to go back to get the oil change. An extra trip should not have been necessary. More

My first time here was excellent. Very respectful and efficient personnel who were anxious to listen and answer my questions. Very respectful and efficient personnel who were anxious to listen and answer my questions. More

I love how easy the 2 year checkup was. I lease my Venza hybrid and love it. I have been doing business with Vanderstein and now West Herr. I hope to continue my business with them thanks I lease my Venza hybrid and love it. I have been doing business with Vanderstein and now West Herr. I hope to continue my business with them thanks More

Paul Williams did an excellent job guiding us through our 4Runner purchase … Clear and honest information and very considerate for our needs Thank you for making this a smooth transition Paul we really appre 4Runner purchase … Clear and honest information and very considerate for our needs Thank you for making this a smooth transition Paul we really appreciate you More

Very pleasant experience, employees were very knowledgeable and helpful overall. Made the process painless for me. knowledgeable and helpful overall. Made the process painless for me. More

Ordered a Toyota Rav4 Peume XSE with premium package last June. They told me it would be about 6-12 months to get it. No problem. After the 6 month mark, I began asking about progress/status of my request June. They told me it would be about 6-12 months to get it. No problem. After the 6 month mark, I began asking about progress/status of my request. I was told to keep waiting, so I did. A couple months later, when checking again, the manager came out to tell me that if I wanted the premium package, I could be waiting another year or more because Toyota wasn't making them, but if I wanted to downgrade, and change the color, I could have it in as little as a few days. I was not happy with this, but chose to keep my color and trim level request and simply remove my request for the prime package. One month later, I have taken delivery of my Rav4 Prime, and it is awesome! The dealer and especially my sales person did a great job on delivery making sure everything was as perfect as it could be. If I had not been so persistent in my requests, I'm not sure how long I would have waited, or if I would have continued to wait and still not been able to get my specific order. More

Ease of use setting up the appt online. Greeted at the beginning of the appt and full review of the reason I was there. Quick turnaround and treated very well. Greeted at the beginning of the appt and full review of the reason I was there. Quick turnaround and treated very well. More