West Herr Toyota of Rochester

Pleasant, helpful and thorough. We were very pleased with the service.and would recommend them. We were very pleased with the service.and would recommend them. More

Painless oil change! No upsell. The place was spotless, no waiting and everyone was nice. Would definitely recommend No upsell. The place was spotless, no waiting and everyone was nice. Would definitely recommend More

Friendly, knowledgeable, and true professional. Kyra was pleasant and made a positive of a unfortunate situation. She did exactly what she said and results awesome. Thank you and we will definitely Kyra was pleasant and made a positive of a unfortunate situation. She did exactly what she said and results awesome. Thank you and we will definitely recommend sales and service. More

I am generally satisfied with West Herr's service. It can be difficult to get an appointment on short notice, though. It can be difficult to get an appointment on short notice, though. More

They did what I asked. My rep didn’t try to pressure & close on 1st mtg. Other dealers brought in a closer & did the ABC’s. Always-Be-Closing. My rep didn’t try to pressure & close on 1st mtg. Other dealers brought in a closer & did the ABC’s. Always-Be-Closing. More

I am a very satisfied with the inspection & maintenance done on my 2009 Camry. I thank Derek & the Service Dept for their outstanding service/job. I’ve been a satisfied customer for the past 16yrs w/ done on my 2009 Camry. I thank Derek & the Service Dept for their outstanding service/job. I’ve been a satisfied customer for the past 16yrs w/former Vanderstyne Toyota now owned by West Herr. I would gladly recommend West Herr to families & friends. Keep up the good work. & thank you . More

I purchased a 2025 Rav 4 plug in at West Herr Toyota of Rochester. John Dimartino made this a very special deal. Tom Petrie was great to finalize the deal. I will be coming back to this dealer for any purc Rochester. John Dimartino made this a very special deal. Tom Petrie was great to finalize the deal. I will be coming back to this dealer for any purchase in the future. Cant say enough good things here. Just advise everyone to try this dealer out. You wont be dissapointed. More

I've been coming to the same dealership for 20 years. I've purchased two cars during those 20 years and always experienced courteous service when talking to the service department and talking to the sale I've purchased two cars during those 20 years and always experienced courteous service when talking to the service department and talking to the sales department. Recently i bought my third car. I went in to buy tires and but left with a car and one I am is very happy with. I had been thing for a year about a new car. I had been talking off and on to Paul Williams. He's was supportive while I worked through the times I wasn't yet ready to choose a car. I came in the dealership for tires but though I had no appointment, i hadn't called before arriving, Paul roled out the carpet. And did so with excellent service. More

Peter M. Under the mentorship of Shane, was a pleasure to deal with. Peter was very responsive to my request for information about the status of the delivery Under the mentorship of Shane, was a pleasure to deal with. Peter was very responsive to my request for information about the status of the delivery of my vehicle. Day of delivery, Peter and the rest of the team at West Herr made every step of the process fairly pain free. Except for the cost of the vehicle of course. I would go back to West Herr again. But I got a Toyota and I drive my Toyotas a long time. More

Gianna was great. Finance was easy and smooth. Buying my new Tundra was a fun experience!! Finance was easy and smooth. Buying my new Tundra was a fun experience!! More