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West Herr Toyota of Rochester

Rochester, NY

4.9
285 Reviews

4374 Ridge Road West

Rochester, NY

14626

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Showing 285 reviews

July 13, 2025

The service department is second to none. They always notify me with any concerns. Recommend services needed. Never upsell anything. All my cars reach 200000 miles and I’m currently driving o More

by Jfracas2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan and derek
July 11, 2025

Would not purchase another car anywhere else! Best prices and best vehicle vehicles to choose from! See Tom Petrie he will take great care of you. More

by EARSK9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Petrie
June 28, 2025

Pleasant, helpful and thorough. We were very pleased with the service.and would recommend them. More

by New to us
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lorie and Jordan.
June 13, 2025

Painless oil change! No upsell. The place was spotless, no waiting and everyone was nice. Would definitely recommend More

by clary
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
I didn’t get her name she was efficient and personable
June 10, 2025

Friendly, knowledgeable, and true professional. Kyra was pleasant and made a positive of a unfortunate situation. She did exactly what she said and results awesome. Thank you and we will definitely More

by kirchgessner65
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Tyla
June 01, 2025

I am generally satisfied with West Herr's service. It can be difficult to get an appointment on short notice, though. More

by jimjroc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
May 30, 2025

They did what I asked. My rep didn’t try to pressure & close on 1st mtg. Other dealers brought in a closer & did the ABC’s. Always-Be-Closing. More

by glenn cyganik
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
1. Kyle palka
May 24, 2025

I am a very satisfied with the inspection & maintenance done on my 2009 Camry. I thank Derek & the Service Dept for their outstanding service/job. I’ve been a satisfied customer for the past 16yrs w/ More

by rosycolletta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
May 16, 2025

I purchased a 2025 Rav 4 plug in at West Herr Toyota of Rochester. John Dimartino made this a very special deal. Tom Petrie was great to finalize the deal. I will be coming back to this dealer for any purc More

by rocny1952
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Petrie
May 03, 2025

I've been coming to the same dealership for 20 years. I've purchased two cars during those 20 years and always experienced courteous service when talking to the service department and talking to the sale More

by Jeslocomb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Williams
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