West Herr Toyota of Orchard Park

Outstanding and professional! We made an appointment with Mary Jane Muraco who made my car leasing experience totally stress free! She was knowledgeable, professional and very eas We made an appointment with Mary Jane Muraco who made my car leasing experience totally stress free! She was knowledgeable, professional and very easy to work with. I love my new RAV4 and highly recommend West Herr for anyone wanting to purchase or lease a vehicle. All of the staff are friendly and outstanding!!! More

Professional, honest, & friendly. The dealer was straight up with me. No xx. Friendly and they kept me informed of the process the whole way. Thank you west herr. The dealer was straight up with me. No xx. Friendly and they kept me informed of the process the whole way. Thank you west herr. More

2015 Tundra Marissa Delmonte is my sales person at West HERR. She found me THE truck I have been looking for at the price I wanted, in the trim level that made t Marissa Delmonte is my sales person at West HERR. She found me THE truck I have been looking for at the price I wanted, in the trim level that made the most sense for me and even in the color I wanted. She was patient, her product knowledge was spot on, she was genuine, and I think she was just as excited as I was when she was showing me my new Tundra. I cannot say enough about this very talented individual. I was impressed from start to finish with West herr and the entire staff, including Greg Bielec in servine and Christian in finanace. I wish there was an option to give 6 stars. I will not be buying cars from anywhere else. More

Opinion changing experience I just had the best car buying experience ever in my life. I love my Certified Used RAV4 and the level of customer service was far above what most buy I just had the best car buying experience ever in my life. I love my Certified Used RAV4 and the level of customer service was far above what most buyers ever experience in the used car market. More

Buick lease I recently leased a Buick Enclave from West Herr in East aurora. The experience was pleasant. The sales staff went out of their way to be helpful and I recently leased a Buick Enclave from West Herr in East aurora. The experience was pleasant. The sales staff went out of their way to be helpful and find the best vehicle at the best price. The staff is excellent! I had shopped around, my experiences at other dealers were negative and could not compare to West Herr. More

Technical support Andy Parks is an asset to the dealership. I had trouble with people hearing me when I used Bluetooth in my car. Andy is very knowledgeable and correct Andy Parks is an asset to the dealership. I had trouble with people hearing me when I used Bluetooth in my car. Andy is very knowledgeable and corrected the problem which was not an easy fix. More

2017 RAV4 LX Leased my first Toyota RAV4! Salesperson Carrie Wayne earns an A+ for overall leasing experience. Despite a super busy day at dealership never felt Leased my first Toyota RAV4! Salesperson Carrie Wayne earns an A+ for overall leasing experience. Despite a super busy day at dealership never felt I was lost in the midst of customers buying/leasing. Sales manager Mike Graham was honest and straightforward & greatly appreciate him being part of my leasing experience. Will be back in three years!! More

West Herr Toyota makes buying easy! I have been a West Herr Toyota customer for years. This is the second new vehicle I have purchased from Mary Jayne and it won't be the last. She mak I have been a West Herr Toyota customer for years. This is the second new vehicle I have purchased from Mary Jayne and it won't be the last. She makes the sales process easy and painless. Explaining every detail and step along the way. Now that I own my 2nd West Herr Toyota I also know that Greg and the Service Department will be there to take care of me and my vehicle. Couldn't be happier and highly recommend. More

repair of 2007 toyota corolla I have a 2007 Toyota corolla which did not have power over 30-40 mph. It sounded like the engine was bogging down, Sent it to Toyota in Orchard Park. I have a 2007 Toyota corolla which did not have power over 30-40 mph. It sounded like the engine was bogging down, Sent it to Toyota in Orchard Park. Mind you I did not have any check engine lights. They said the catalytic converter was clogged and needed replacement , of course their upselling and 101 point inspection was completed , complimentary, they say, who was paying for that labor? Anyway after declining their upselling and just fix the exhaust problem, coughing up $1900.00 plus, and drove it home, no lights. Next day, I went to work and the check engine light comes on. I tested it with a code reader that said the o2 sensor was bad. I bought one and proceeded to install. Well the technicians, well trained as they say, never unplugged the old o2 sensor from the harness and twisted the wires removing it from the converter, damaging it. Looking at the threads, they were stripped, good job, so called technicians. Of course they reinstalled the junk o2 sensor in the new converter. I called them about it and of course everything was done correctly by them and hey, make another appointment. I took it to them verses the mom and pop shops which I thought had expert and knowledgeable repair technicians, dead wrong. More

Experience buying new car I recently purchase a new vehicle from west herr and worked with sam lambert. I would like to say that I enjoyed the experience very much and he was h I recently purchase a new vehicle from west herr and worked with sam lambert. I would like to say that I enjoyed the experience very much and he was helpful to make sure all my needs were met and that I would be happy with my new purchase. I will be a returning customer of his and look forward to buying with him again More