West Herr Toyota of Orchard Park

An exceptional West Herr purchase experience made possible by Russ Bieler. We purchased a 2025 Rav4 and couldn't be more pleased with the vehicle. It's our very first Toyota! From the moment you w possible by Russ Bieler. We purchased a 2025 Rav4 and couldn't be more pleased with the vehicle. It's our very first Toyota! From the moment you walk in to the dealership you feel like family. Russ Bieler and the team at West Herr Toyota provided both a pleasant and relaxed experience. He skillfully lead us through the entire process from test drive to final sign-on-the-doted-line. Everything was explained very well and with the details I was expecting. Russ listened, answered our questions and checked for understanding. He work hard to get us the deal we were looking for and he made sure we were 100% satisfied. You can trust Russ! More

Bill and his group did an amazing fantastic job for my wife and myself love that highlander wife and myself love that highlander More

Steve, is very through with everything thing I asked him about my Toyota Tacoma service him about my Toyota Tacoma service More

Very efficient, polite, friendly and professional staff and very pleasant waiting area to sit while my car had its service completed. and very pleasant waiting area to sit while my car had its service completed. More

Very nice family feel and welcoming atmosphere, they are willing to help quickly and if they don,t know the answer to something they find someone who does. willing to help quickly and if they don,t know the answer to something they find someone who does. More

The salesman, Richard Keppel was very helpful, went above and beyond explaining all the details of the vehicle I purchased. He was very respectful and a true gentleman. It was a pleasure working with him. and beyond explaining all the details of the vehicle I purchased. He was very respectful and a true gentleman. It was a pleasure working with him. More

Emily Smith, Sam Lambert, Julie and Mike are above and beyond great. Purchasing my 2022 Terrain was exceptionally easy. They were very professional and friendly. I will definitely have my family and frien beyond great. Purchasing my 2022 Terrain was exceptionally easy. They were very professional and friendly. I will definitely have my family and friends look them up when they decide to buy a vehicle More

The sales experience itself was great. My salesperson was responsive and helpful throughout the process. Unfortunately, everything after that point left me frustrated and disappointed. My salesperson was responsive and helpful throughout the process. Unfortunately, everything after that point left me frustrated and disappointed. When we arrived to pick up our brand new vehicle, it was delivered to me visibly, very dirty. The exterior was covered in dirt mixed with rain. It’s obvious the wind is carrying over dirt from the nearby stadium project. When I brought it up, the General Manager told me it was due to our “acidic rain” and that it’s just water spots. Do you think people are stupid, John? Rather than fixing the issue on the spot, I was told I could bring it back for a detail at 5,000 miles. That’s completely unacceptable. I had to go get the vehicle washed that same night so my fiancé wouldn’t have to drive around in a brand new car that looked neglected. More concerning was the dealership’s handling of my personal information. As part of the paperwork, I was required to sign a privacy notice that automatically opts me in to having my personal data shared with affiliates and marketing partners. When I asked if I had to sign it, I was told yes—but then informed I could email someone later to opt out. That’s not transparent. That’s a forced opt-in that assumes consent instead of respecting it. Let’s be honest, this isn’t about legal compliance, it’s about profit. If I’m buying a car, my personal info should only be used to complete the transaction, not sold off by default unless I go out of my way to stop it. This practice is predatory and needs to be called out. I won’t be recommending this dealership unless they clean up these shady practices, literally and figuratively. More

Excellent service good customer service Better knowledge about the vehicle Good communication with the customer Nice coffee knowledge about the vehicle Good communication with the customer Nice coffee More

They listen well they explain well. They work well … very professionals. Very good at what they do and they work with The client schedule my family is very happy with the service . We’v They work well … very professionals. Very good at what they do and they work with The client schedule my family is very happy with the service . We’ve been with them for 22 years and I will stay with them as long as I could drive. Thank you. More