West Herr Toyota of Canandaigua

Great salesman I don’t like shopping for cars ! I think the process is too lengthy and drawn out . Some how ANDY calmed me down and got the job done. This is the 4th I don’t like shopping for cars ! I think the process is too lengthy and drawn out . Some how ANDY calmed me down and got the job done. This is the 4th car I have purchased at lebrun and hope , considering my age, it won’t be my last ! I was amazed at the time ANDY spent with us explaining all the electronics on the rav 4 . We took it for a ride today and thoroughly enjoy our vehicle. Thank you Andy and thank you Lebrun Toyota . James Briggs More

Highlandet I was not sure about LeBrun Toyota, but my experience was very good. There was no pressure just a very good conversation about the highlander. All of I was not sure about LeBrun Toyota, but my experience was very good. There was no pressure just a very good conversation about the highlander. All of my questions were answered. The first time I left a dealership and felt good about the decision to buy and Kurt was an excellent salesperson. Thank you! More

New Toyota vehicle Not the best experience, but bought the vehicle of my choice (color and options). As usual, salesman was a bit pushy. Also, the Finance Manager Brando Not the best experience, but bought the vehicle of my choice (color and options). As usual, salesman was a bit pushy. Also, the Finance Manager Brandon looks to have just stepped out his 9th grade Earth Science class to oversell me an extended warrenty I will never need. We all know he needed this for some sort of bonus, plus the dealer makes next to nothing on the actual sale of the automobile. Thanks but no thanks on that. I will not be back, but glad I snagged the chosen vehicle when I did... More

Excellent care lead to an excellent new ride! Cannot say enough great things about Matt Casselbury @ Lebrun. He lets you shop at your pace, no pressure ever (no following you around lot) which is Cannot say enough great things about Matt Casselbury @ Lebrun. He lets you shop at your pace, no pressure ever (no following you around lot) which is one thing all car buyers cherish, gave us as much info on vehicle as possible, multiple test drived, secured same low financing as our bank so we could take truck home sooner. Just a personable, reliable, educated sales associate who we recommend above all others. Top notch! More

Outstanding Experience My wife and I have brought our vehicles to LeBrun for years. We purchased 2 Camrys from there prior to this year. This year we purchased 2 more vehi My wife and I have brought our vehicles to LeBrun for years. We purchased 2 Camrys from there prior to this year. This year we purchased 2 more vehicles and the experience for both was outstanding. We worked with Kurt, Kurt worked with the sales manager, Nick and Brandon helped us to wrap up the most recent purchase. This is a team of great people. Working with Dan in service has been the same outstanding experience over the years. Check out LeBrun for all of your vehicle needs! More

Service doesn't care I had called to ask about some work on my Camry. I am not a regular customer of LeBrun's, but since they are in Canandaigua, I thought it would be con I had called to ask about some work on my Camry. I am not a regular customer of LeBrun's, but since they are in Canandaigua, I thought it would be convenient and was hoping to get in that day.. I spoke to Dan who seemed to not be that knowledgeable about the issues I was having with my car. He kept on saying 'yup' on the phone. He spoke quickly and did not seem interested or knowledgeable about my service issues. He said he would call back if they were able to get me in, but I never heard from him. I called again and again was given Dan. He said they were too backed up and that maybe I should consider taking my car somewhere else because they couldn't get me in. Ok, I did. But, I cannot believe that a dealership has someone working for them who lacks such professionalism and customer service. He made me feel like I was a major inconvenience for him and didn't even offer an apology. I will never go to LeBrun again and will not recommend them to anyone. Very poor customer service. More

Straightforward and low stress Tyler Cretelle made this experience a breeze. I had a very specific 4Runner that I wanted and they came through and made the terms exactly what I was Tyler Cretelle made this experience a breeze. I had a very specific 4Runner that I wanted and they came through and made the terms exactly what I was looking for. Other dealers in the area promised the moon, switched vehicles on me, pressured me, but Lebrun did none of the above. I was in a hurry, so they expedited all the paperwork and got me in and out in a flash. 10 out of 10 experience. More

Great Experience My experience at Lebrun Toyota could not have been any better. I worked with Tyler Cretelle in sales. Tyler impressed me in many ways. The usual heada My experience at Lebrun Toyota could not have been any better. I worked with Tyler Cretelle in sales. Tyler impressed me in many ways. The usual headache of a process went so smooth thanks to not only him, but everyone that worked as a team at Lebrun. I recommend everyone to this honest, friendly dealership. You will not be disappointed! More

Greatest Truck buying experience !I've ever had. I want to thank Tyler Cretelle (salesman) and Mr Lebrun They worked above and beyond my expectation making this new truck deal happen. They kept there I want to thank Tyler Cretelle (salesman) and Mr Lebrun They worked above and beyond my expectation making this new truck deal happen. They kept there promise on every thing we talked about before it was ordered and after it arrived.It truly was the best buying experience I've ever had in buying. A new truck. Thank You Tyler and mr Lebrun More

unable to schedule service I called on June 16th at 1:30PM to schedule service for my 2013 Highlander. I requested to be transferred to the service department. "Sarah" put I called on June 16th at 1:30PM to schedule service for my 2013 Highlander. I requested to be transferred to the service department. "Sarah" put me on hold. I was on hold for a few minutes without anyone picking up. Hung up and redialed and told Sarah that no one picked up. That I needed to schedule service. she said something about paging someone and transferred me again. After another few minutes on hold I hung up. Called a local service shop and scheduled them to service my vehicle!! More