West Herr Toyota of Canandaigua

Excellent service Lebrun went above and beyond to make sure I was able to pick up my new RAV4 on time! Lots of gratitude to the whole team but especially to Austin who Lebrun went above and beyond to make sure I was able to pick up my new RAV4 on time! Lots of gratitude to the whole team but especially to Austin who worked on his day off to make sure everyone went smoothly. Would not hesitate a moment to go back there again someday. More

Easy access service Easy on-line scheduling of service appt, easy indoor drop off of vehicle, helpful service staff. Service was quick and it was an overall good experie Easy on-line scheduling of service appt, easy indoor drop off of vehicle, helpful service staff. Service was quick and it was an overall good experience. More

A dealership with a listening ear. Shopping for a new car, but not in any hurry. Interfaced with dealer representatives 3 or 4 Times. Always given useful information but never pressure Shopping for a new car, but not in any hurry. Interfaced with dealer representatives 3 or 4 Times. Always given useful information but never pressured by anyone. This was a real plus for us. We knew the color and model we were looking for and salespeople did not try to steer us toward other options. More

Great after the sale service. This is my 2nd LeBrun purchase. Both times weee an easy and helpful experience. I feel that I was offered a very fair price for my trade in and they This is my 2nd LeBrun purchase. Both times weee an easy and helpful experience. I feel that I was offered a very fair price for my trade in and they found me the exact truck I wanted More

Exceptional service! LeBrun Toyota is always accommodating and professional. Their staff is helpful and friendly. I recommend coming to LeBrun Toyota!. Have a Merry Christ LeBrun Toyota is always accommodating and professional. Their staff is helpful and friendly. I recommend coming to LeBrun Toyota!. Have a Merry Christmas and a Happy New Year! More

New used or not at all I had two older vehicles that were paid off but was shelling out consistent repair bills. The team at LeBrun sat me down and went over all possible sc I had two older vehicles that were paid off but was shelling out consistent repair bills. The team at LeBrun sat me down and went over all possible scenarios from trade ins to no trade ins and from new, used or not at all. They were honest and patient for the thousands of questions I probably asked. At the end, I was very happy with decision and now payments on something new and shiny instead of old and boring that I was paying on (repairs). More

Oil change and Tire rotation I could find a cheaper place for an oil change but I am trying to get a report with my local dealership. This is my fourth Toyota since 1981. Unfortun I could find a cheaper place for an oil change but I am trying to get a report with my local dealership. This is my fourth Toyota since 1981. Unfortunately I had a lapse of judgement and bought another brand once but that did not last long. I am pleased to be able to keep my purchase and service local. I’m sure there will be a time when we can get oil changes more competitive with other dealerships. My wife has been very happy with her Subaru and her dealership. I can’t convert her. Lol More

If I could rate negative stars I would They sold me a broken car. Plain and simple. I wasn't going to write this review but they sent me a text asking me to review them so here it is. Janua They sold me a broken car. Plain and simple. I wasn't going to write this review but they sent me a text asking me to review them so here it is. January 2017: I had an issue with my Chevy Cruze and wanted to trade it in. I found a beautiful 2014 Nissan Murano and went to test drive it. Everything went well so I decided to buy it. Lots of bells and whistles at a great price. I drove it off the lot a couple of days later feeling like I stole the car because the price was so reasonable for the features my car has. For the next 3 weeks I experienced a horrible noise when turning the car on everyday and finally took it in. Turns out the timing chain was broken or about to break. They had my car for a week or two and finally took it to Lebrun Nissan to fix my NISSAN in AUBURN, NY. They, then had my car for about a month. A MONTH. Fast forward to this fall, I am at a client's office and my car won't start. Come to find out my starter is broken. LB Toyota takes it next door to Vision Nissan who has it for a week and a half to fix it. I go to Vision to pick it up and the manager was SO RUDE, asked me to pay an exorbitant amount of money for the starter AND they killed my battery. No one took responsibility for any of this. My suggestion would be this: buy a Nissan from a Nissan dealer... Lesson learned. I will never EVER recommend Lebrun to ANYONE, not even an enemy because what I went through was so frustrating, no one should have to deal with an experience like mine. I still have this car and will for quite some time due to the amount of money I have into it. I can only pray that the cars issues have been resolved and I will not experience anything else like this anytime soon. More

They don't care Wife and I went in to test the waters in the sometimes awful exoerience of buying a car. I was set on a certain vehicle, and i'll admit Toyota vehicle Wife and I went in to test the waters in the sometimes awful exoerience of buying a car. I was set on a certain vehicle, and i'll admit Toyota vehicles have a decent reputation, though i wouldn't say that includes them as being fun or cool vehicles. More as reliable and value holding. But that was gone quickly and i won't ever return to a Toyota dealer. You see, Chuck didn't want his time wasted and seemed rather uninterested in selling a vehicle and was almost hostile. He made it clear very quick - there were no incentives because Toyota and that particular model don't need them to sell -Despite the ten days of Black Friday deals being advertised by Toyota. The same went for interest rates - despite excellent credit, he didn't even offer to look and inform us, after we asked, about the rates. And, well, again, Toyota is so great in his mind that they don't have to wheel and deal to get sales. We sat down and he asked if we wanted to start the paperwork, OR NOT, and also said we could look for our own financing - he made no offer or didn't ask to. Needless to say, we weren't going to beg, don't need to, and the next day i bought a more expensive vehicle at Nissan. I'm glad - it's a better vehicle in every way, and they were nice, professional, friendly and flexible on things. i mentioned this 'incident' to a number of people, including at Nissan, and word is and was already out there about LeBrun. And Chuck, Go elsewhere - you won't get treated right or get a deal there. More

I use to trust Toyota but to any more I left with my tires l I use to trust Toyota but not anymore because I had a water pump put in for 500.00 dollar and my car was low in air in two tires you think they would I use to trust Toyota but not anymore because I had a water pump put in for 500.00 dollar and my car was low in air in two tires you think they would have said something . I own 3toyota Slavonic and a Camry in which I have them service there for year and now can’t trust them .This will be my last Toyota .what made me upset I had my car told and made appointment for 9am called x2 to check on the progress was told they haven’t got to it then at the end of the I get a call around 250 to say what I had already told them . And they they had all the parts on head but it won’t be ready until the next day so that is why I’m saying poor service I been a loyal customer for many years just very disappointed .maybe it’s the staff not sure😢😢😢😢 More