West Herr Toyota of Canandaigua

Outstanding customer service! I've had two recent service needs that brought me to LeBrun. The first was for a broken headlamp assembly from an accident with an animal. The secon I've had two recent service needs that brought me to LeBrun. The first was for a broken headlamp assembly from an accident with an animal. The second was my regular oil/tire rotation. Both times, and on other previous occasions, the service department is polite, ready for me, has a comfortable waiting area with hot beverages, allows me space and wifi to work while I wait, and gets me out in a remarkably short period of time. This past visit, the service agent even offered me an unexpected coupon to save me money on my bill! I will always buy my Toyotas and have them serviced at LeBrun! More

Oil change I didn’t realize I was getting a 20 point safety check for $14.45 done. There was no need for it and had I known they wanted to do this I would have s I didn’t realize I was getting a 20 point safety check for $14.45 done. There was no need for it and had I known they wanted to do this I would have said no. $70 for an oil change I think is ridiculous. More

Brake cables Communication is key and I feel they should have commucated the length of service was going to be 2-4 hours. I don’t know that, so 2 1/2 hours seemed Communication is key and I feel they should have commucated the length of service was going to be 2-4 hours. I don’t know that, so 2 1/2 hours seemed excessive to me to replace emergency brake cables. They did give me a loaner for the weekend. Otherwise they were courteous and helpful I’m revising my previous review More

Long wait to find out car wasn’t drivable Took car for inspection. Emergency brake cable broken, came back week later and waited 2 1/2 hours to be told a clip had broken and car wasn’t driveab Took car for inspection. Emergency brake cable broken, came back week later and waited 2 1/2 hours to be told a clip had broken and car wasn’t driveable. Did give me loaner for weekend. Had to drive to Buffalo on weekend and then had to drive to Dealership again (1/2 hour drive) on Monday to get car. More

Disappointed and Disceptive My family has been customers of LeBrun Nissan in Auburn for many years and would give them 5 Stars with their wonderful customer experience and Dave L My family has been customers of LeBrun Nissan in Auburn for many years and would give them 5 Stars with their wonderful customer experience and Dave LeBrun’s personal involvement in the sale. When my daughter moved to Canandaigua , we went to LeBrun Toyota expecting the same level of service and a good deal on a Toyota. My daughter was trading in her Rav for a newer model, but the buying process was a nightmare. The culture seems much different than the Nissan dealership. We expected the same smooth process as the other LeBrun dealership. No such luck. We dealt with a young sales guy who was obviously new as he didn’t know the answers to some of our questions. But, it was the sales manager, Nick, who didn’t really care if we bought the vehicle or not and did not give a very good price on her trade. But, because my daughter had her heart set on the vehicle and we were there for so long, we bought the Rav anyway. When we went to pick it up, we waited 3 hours before meeting with Brandon to finish the paperwork and of course, the overall cost was more and he tried to hard sell us extra warranties, etc.., something we never felt pressure from at LeBrun Nissan. We bought the vehicle anyway because we were there for so long. Now, a marketing piece came in the mail from Nicholas Easton, the sales manager, offering a deceptively high offer on a trade-in. Why couldn’t they offer us that on my daughter’s trade? I doubt very much they would offer over $20,000 on a 2015 Rav 4 along with the $1000 fake check they sent in their flyer. Very sleazy marketing tactic. Bait and switch. A reflection of the overall image they are projecting to customers. Disappointing. More

LeBrun new car experience Sales experience improved wii each visit. Was disappointed that Ziebart work was not completed at delivery as promised. Required two contacts with d Sales experience improved wii each visit. Was disappointed that Ziebart work was not completed at delivery as promised. Required two contacts with dealership to get it scheduled and had to coordinate with Ziebart myself for the pickup and delivery. More

Outstanding sales and service at LeBrun. Excellent purchase experience. We got the exact car we wanted at a very fair price. The dealership had the car ready and our sales guy, Chuck went way Excellent purchase experience. We got the exact car we wanted at a very fair price. The dealership had the car ready and our sales guy, Chuck went way above and beyond. Helped set up Bluetooth and went through all the bells and whistles with us before we drove off. We highly recommend LeBrun. More

J. Carlson Dean Wasson in Sales was very easy to work with, as well as being very knowledgable and helpful during my RAV4 purchase. No hassles ! I would re Dean Wasson in Sales was very easy to work with, as well as being very knowledgable and helpful during my RAV4 purchase. No hassles ! I would recommend LeBrun Toyota to others. More

Dust cover The technician installed the dust cover at the time they said. In less then an hour. This was very appreciated as my schedule didn’t allow for an exte The technician installed the dust cover at the time they said. In less then an hour. This was very appreciated as my schedule didn’t allow for an extended time out of office. They fit me in on short notice and got me out back on the job quickly. Excellent More

Great experience, geat salesman Chuck Whiting Great experience. Great salesman Chuck Whiting. 3rd car bought from him. Honest presentation, knowledgable. 3rd Rav4..love the car. 8th Toyota. Great experience. Great salesman Chuck Whiting. 3rd car bought from him. Honest presentation, knowledgable. 3rd Rav4..love the car. 8th Toyota. Would never buy any other brand. More