West Herr Subaru of Rochester

Absolutely terrible. I tried to buy a new car here, and not only was the staff unprofessional and unresponsive, but they sold my car out from under me after we had already worked a deal. At one point, the not only was the staff unprofessional and unresponsive, but they sold my car out from under me after we had already worked a deal. At one point, the salesman lost my license in his pockets and was digging for it when a pack of condoms fell onto the desk. They refused to be transparent with price negotiations and wouldn't even tell me how much they were going to give me for my trade in. They were constantly playing mind games with numbers and trying to confuse me. I ended up going to Van Bortel after these guys let me down, and I had an amazing experience. I got more car for less money, and they were totally transparent. I will never recommend that anyone buy a Subaru from Spurr/Bob Johnson in Brockport. More

Love my new Subaru My husband and I had a wonderful experience at spurrs. Ouer sale person listened to what we wanted and found me what was looking for. Our next vehicl My husband and I had a wonderful experience at spurrs. Ouer sale person listened to what we wanted and found me what was looking for. Our next vehicle will come from there too. More

Do not buy a vehicle from Spurr My daughter bought a car from Spurr and the first day she had it she realized, because the monitor tells her, that an oil change was not done before i My daughter bought a car from Spurr and the first day she had it she realized, because the monitor tells her, that an oil change was not done before it left the dealership. Two weeks later she hears a noise in her brakes. One of the bolts in her caliper was gone. Went to the dealership to get this whole situation rectified and they openly admitted that the vehicle had never been inspected before it left the lot. She was transporting two small children with her. They are lucky nothing happens to any of them. I wouldn't trust them with any purchase. More

Service is one star if I could go lower I would I have a brand new Chevy express when it was okd by Gmail office to fix something under warranty I took it to spur they didn’t want to fix it they wa I have a brand new Chevy express when it was okd by Gmail office to fix something under warranty I took it to spur they didn’t want to fix it they wanted me to pay same thing happened Friday had another small problem they tried to lie I caught them in all lies tried to call owner good luck with that talked to sales manager he believes what service manager said which were all lies that I proved were lies well ur warned don’t trust that dealership as far as buying a vehicle there good luck with that go to hoselton much cheaper price and service is friendly and fast service at spurr you will be sorry More

sales department was unhelpful to say the least Purchased a new Subaru from Spurr back in 2013, and a year later I reached out to them inquiring on purchasing another new Subaru, but never heard bac Purchased a new Subaru from Spurr back in 2013, and a year later I reached out to them inquiring on purchasing another new Subaru, but never heard back after leaving multiple messages. Needless to say, I purchased form another area dealer (and have now purchased 3 more vehicles from them since). Today, I called just to ask their "best price" on a specific model and requested Tammy in Sales email me her response. She called me back, which was good; however, She quoted me a price that was $2k higher than I was offered by two other local dealers and wanted me to offer her "proof" of the lower offers. I told her I was not interested in playing games and just wanted to know her best offer. Tammy responded, "You should just buy from them then!" and hung up on me. More

Good sales person. Good service department. I traded in a 2015 Wrx that I also purchased from Spurr Subaru. I bought a 2019 WRX. Being a return customer sats it all. I traded in a 2015 Wrx that I also purchased from Spurr Subaru. I bought a 2019 WRX. Being a return customer sats it all. More

SCAMMERS Bought a Subaru Impreza from Jordan. First day after I sign it, they tell me a rust protection I paid for is not gonna be available for a while. They Bought a Subaru Impreza from Jordan. First day after I sign it, they tell me a rust protection I paid for is not gonna be available for a while. They said they would have the car to me in two days. No thanks. So I went in, took it off and resigned the contract. That should've been the first bad sign but I needed the car. Now a week before my temp registration expires they're telling me I didn't pay for the car registration and it's on hold. I have the receipt and I paid 10$ over the 75$ price for license and registration in NYS. This whole thing has been a horrendous experience. More

Friendly,efficient,no stress My wife and I enjoyed the whole experience dealing with the Spurr team. They were informative,knowlegeable and got the job done without hassle and str My wife and I enjoyed the whole experience dealing with the Spurr team. They were informative,knowlegeable and got the job done without hassle and stress. More

ABOVE AND BEYOND Wow! That is the first word that comes to mind during my visit at Spurr Subaru. I have been a long time Subaru owner and typically buy every 3 years o Wow! That is the first word that comes to mind during my visit at Spurr Subaru. I have been a long time Subaru owner and typically buy every 3 years or so. This was by far the best experience i have had. They had a great selection, worked very quickly to meet my needs and i took the car THAT DAY! I would definitely recommend this group to anyone looking for there new Subaru More

Poor experience with the sales team Very disappointed. We purchased a vehicle from Spurr few years back and we were very happy. We returned to trade in our old car for a new one. One ho Very disappointed. We purchased a vehicle from Spurr few years back and we were very happy. We returned to trade in our old car for a new one. One hour into the visit the sales representative was still incapable of giving us a price for the trade in and the new car. He could not do a thing without consulting with his manager. And when we wanted to live, we had to wait another 15 min because they could not be bother to return our keys. Needless to say they lost a deal. We were ready to buy with the title of the old car and cash in our pockets. More