West Herr Subaru of Rochester

West Herr provided me with the best customer service experience I’ve ever had at a car dealership. From the initial phone call appointment to driving off the lot, West Herr ensured I’d have the best exp experience I’ve ever had at a car dealership. From the initial phone call appointment to driving off the lot, West Herr ensured I’d have the best experience by showing me honesty, integrity, superior customer service (the entire team) and most important a very fair deal. I would and will recommend West Herr to purchase your next vehicle if you want the best car buying experience. Thank you West Herr, and I’ll be back when it’s time to purchase another Vehicle. Warm Regards, Curtis More

I was pleased with the service from Michele she didd a great job explaining what was done for my car great job explaining what was done for my car More

Excellent customer service and minimum wait time. I was able to get an appointment right away! I was able to get an appointment right away! More

3rd Subaru Outback! Bought two when on Brockport and this 2025 in the new Rochester Greece location. Had a very specific color and trim in mind and they made it happen! Bought two when on Brockport and this 2025 in the new Rochester Greece location. Had a very specific color and trim in mind and they made it happen! Ben was excellent at explaining the paperwork process!! More

Beautiful dealership! Thank you for making my experience here excellent. I will definitely be returning here for my next vehicle. Thank you for making my experience here excellent. I will definitely be returning here for my next vehicle. More

Brand new comfortable facility! Friendly staff took care my service needs promptly. In and out in an hour! Friendly staff took care my service needs promptly. In and out in an hour! More

Very efficient, knowledgeble, friendly, leaving nothing to be desired . The faciity is magnificent and the coffee is great. All we encountered were terrific. to be desired . The faciity is magnificent and the coffee is great. All we encountered were terrific. More

Fast service courteous service personal and kept us informed as to the status of vehicle informed as to the status of vehicle More

Explained everything throughly and explored several options until I was comfortable making a decision. Excellent customer service and took good care of me. options until I was comfortable making a decision. Excellent customer service and took good care of me. More

I wanted a red car with heated seats, no sun roof and Andrea went out of her way to get me one. Andrea went out of her way to get me one. More