West Herr Subaru of Rochester

We had a good experience with Paul Switzer at West Herr. We worked with him before and was glad to be able to work with him again. We worked with him before and was glad to be able to work with him again. More

Max Green did a great job, answered all my questions and did not give any sales xx, very happy with the transaction did not give any sales xx, very happy with the transaction More

We recently purchased a 2024 Subaru Ascent from your dealership, and the entire process was seamless from start to finish. DJ, our salesman, was exceptionally professional and an absolute pleasure to wo dealership, and the entire process was seamless from start to finish. DJ, our salesman, was exceptionally professional and an absolute pleasure to work with. He kept us informed at every step, making the experience stress-free and enjoyable. I would highly recommend DJ to anyone considering a new vehicle. More

They responded quickly to my problem. Communication was clear. I appreciated the loaner as they worked on the problem. Customer service was excellent, very thoughtful. Communication was clear. I appreciated the loaner as they worked on the problem. Customer service was excellent, very thoughtful. More

Best service in the area by far! 100% recommended with 0% reservations. Will return whenever I need anything else 100% recommended with 0% reservations. Will return whenever I need anything else More

Raylen Miller, the sales rep at West Herr Suburu, was the only sales person in Monroe County to get back to me with my detailed needs. He was the only sales rep to consistently check in with me as I searched only sales person in Monroe County to get back to me with my detailed needs. He was the only sales rep to consistently check in with me as I searched for my next vehicle. I was very specific in what I wanted and how I felt uncomfortable in the car buying process. Raylen went out of his way to insure I got the best vehicle, best price, and best buying experience. Definitely recommend Raylen Miller & West Herr :) More

Great people, great service! Dealership is clean, easy to get to and convenient. Great prices! Good inventory. Dealership is clean, easy to get to and convenient. Great prices! Good inventory. More

Great service! People are so nice and helpful especially Nick! They keep you updated on progress also People are so nice and helpful especially Nick! They keep you updated on progress also More

I used to think that people were significantly overselling how dealerships "scam" you and charge "hundreds" more for things you can do yourself. I have now discovered we are underselling it as overselling how dealerships "scam" you and charge "hundreds" more for things you can do yourself. I have now discovered we are underselling it as a society. The subpar customer service left quite a bit to be desired. I called Tuesday morning and relayed my issues over the phone. Dropped my car off for the 7:30 am appointment on Wednesday. They did not even reach the diagnosis for my car until the afternoon on Friday and never managed to communicate a tentative schedule beyond "we'll do our best to get it in today". For just an A/C diagnosis they charged $230 and $190 for a check engine light diagnosis. And no, I did not leave my car with them for any service. But regardless of the fact that I had them diagnose these issues, that cost doesn't carry over into actual repairs. Those are completely separate charges. Of the two issues I wanted addressed they managed to give me 9 totaling $4,300 of service they could do on top of the $450 I had to pay in total for the diagnoses. After leaving I drove 5 minutes down the road to the Autoparts store and bought the part to fix my A/C for $20 and had it fixed in 2 minutes right in their parking lot. They wanted to charge $50 for an engine air filter replacement ($18.99 at Autoparts and a 2 minute YouTube video) and $60 for the cabin air filter ($25 and a 2 minute YouTube video, arguably EASIER than the xxxx engine filter). I'll be having someone other than these scammers fix the minor transmission issue they wanted to charge $2,300 for and my trusted subaru-specialized mechanic back home said would be $1,700. They wanted to charge another $200 just to tell my why my rear windshield wiper doesn't spray cleaning fluid. Again - NOT FIX. Just to find the problem THEY ALREADY WOULD HAVE NEEDED TO FIND TO FIX IT IF I WANTED IT FIXED ANYWAY. Maybe they're great to buy a car off of, but whatever you do DO NOT USE THE SERVICE CENTER. They charge extortionary prices and don't care about providing an affordable service to their customers, most of us whom are loyal to the death. At the end of the day West Herr needs to stick to Chevy. More