West Herr Subaru of Rochester

Carli was EXTREMELY customer-focused making my first visit to this dealership a memorable experience visit to this dealership a memorable experience More

Subaru Crosstrek Purchase — A Five-Star Experience with Mercy Sugar at West Herr The Subaru Crosstrek isn’t trying to be flashy — it’s built to be useful, reliable, and ready for whatever life throws yo Mercy Sugar at West Herr The Subaru Crosstrek isn’t trying to be flashy — it’s built to be useful, reliable, and ready for whatever life throws your way. And it absolutely delivers. But what made my experience truly unforgettable was Mercy Sugar. From the moment I walked in, Mercy listened attentively, offered thoughtful advice, and never once made me feel pressured. Her enthusiasm for the Crosstrek was genuine, and her ability to match me with the perfect trim and features was spot-on. She didn’t just sell me a car — she built trust, and that’s rare. The atmosphere at West Herr was incredible. Every step of the process felt smooth and supportive. Driving off the lot, I didn’t just feel excited about my new Crosstrek — I felt confident knowing that West Herr is there to help, not just to make a sale. If you’re in the market for a Subaru — or any vehicle — do yourself a favor and ask for Mercy. She turns a transaction into a relationship, and that makes all the difference. More

Andrea was very knowledgeable of the vehicles that we looked at very friendly and professional she made the process go very smoothly we wound up buying two vehicles looked at very friendly and professional she made the process go very smoothly we wound up buying two vehicles More

It was my first visit and I would say it was very pleasant. The staff was friendly, professional, and helpful. pleasant. The staff was friendly, professional, and helpful. More

We have bought 2 Subarus previously & feel comfortable with Steven. He answered all our questions. We were able to look at many cars. with Steven. He answered all our questions. We were able to look at many cars. More

Everyone was friendly and the advisor clearly communicated what was going to be done along with a video of the vehicle communicated what was going to be done along with a video of the vehicle More

Andrea has been my salesperson for my last 3 Subarus. She is professional and always is there if I have any questions. West Herr service is excellent and they are always helpful and very pleasant. No W She is professional and always is there if I have any questions. West Herr service is excellent and they are always helpful and very pleasant. No W my husband has bought his first Subaru (I have just gotten my 15th Subaru!! More

Great service. Timely got car in service writers were pleasant an knowledge fixed problem first time Timely got car in service writers were pleasant an knowledge fixed problem first time More

We had a good experience with Paul Switzer at West Herr. We worked with him before and was glad to be able to work with him again. We worked with him before and was glad to be able to work with him again. More