West Herr Subaru of Rochester

Very Knowledge , Professional+ Friendly Staff ! I felt safe that I can trust this dealership ! I will recommend to family+ friends ! My salesperson ,Mercy, was especially helpful + patient with me I felt safe that I can trust this dealership ! I will recommend to family+ friends ! My salesperson ,Mercy, was especially helpful + patient with me to decide what vehicle is perfect for me. She is very concerned about my needs . Manager Justin came over to thank me for putting my trust in his dealership, very professional, I will be a lifelong customer !! Love my new Subaru. ❤️ More

Tanya at West Herr Subaru made sure to go above and beyond to ensure my car buying experience was exceptional. She remained in communication with me from the beginning to the end, throughly explained a beyond to ensure my car buying experience was exceptional. She remained in communication with me from the beginning to the end, throughly explained all the features of the car, and answered any questions I had. Tanya and the entire team at West Herr was great to work with, and has set a new standard for me in car purchases. I will definitely return to West Herr for my next car purchase! More

Service was very efficient. quick but not rushed. Staff was friendly and helpful. Would recommend to friends and family quick but not rushed. Staff was friendly and helpful. Would recommend to friends and family More

Robert and Justin were absolutely amazing to work with. They both went above and beyond my expectations. I highly recommend this dealership. They both went above and beyond my expectations. I highly recommend this dealership. More

Really top notch experience! Everyone was so professional and actually seemed to enjoy their job. Everyone was so professional and actually seemed to enjoy their job. More

Very helpful drove inside took care of me right away answer all my questions very polite answer all my questions very polite More

Not happy about you move so far away, the new facilities are nice but I dont think I want to driveforty some miles and spend a two hours on the road for service. I will be looking for a new dealer to servi are nice but I dont think I want to driveforty some miles and spend a two hours on the road for service. I will be looking for a new dealer to service my Outback. More

Awesome service! The new location is beautiful! On time, in and out! Even put my new registration sticker on for me! The new location is beautiful! On time, in and out! Even put my new registration sticker on for me! More

We had a very positive experience at West Herr Subaru. We are happy with the price we paid and the amount we received for our trade in. Tanya Ammerman went above and beyond, locating the Impreza RS we we We are happy with the price we paid and the amount we received for our trade in. Tanya Ammerman went above and beyond, locating the Impreza RS we were interested in and having it sent from another location. She has been in contact with us after our purchase, to see how we were liking the Impreza and if we had any questions. The manager, Justin Latorre, let us know he was available anytime if we had any further questions or issues. Everyone on the staff at West Herr have been awesome! More

I had a great experience, people were knowledgeable and great to do business with and helpful in many ways. great to do business with and helpful in many ways. More