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West Herr Subaru of Rochester

Rochester, NY

4.9
166 Reviews

4400 W Ridge Rd

Rochester, NY

14626

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Showing 166 reviews

January 15, 2026

Working with Nick Bills was extremely easy. I trust his advice and direction and will only work with him. Jules Schofield did the paperwork with me and was very thorough and professional. Every More

by Terry Tall0469
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Bills, Jules Schofield
January 12, 2026

I love my Subaru Crosstrek. Would never go back to Honda. Subaru offers more in a car. I feel safer and driving is so smoother. Interior is very comfortable and I love the silve More

by msmuff18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zoya for service. Phil Farley helped me decide to go to another car make. And I had a great salesperson.
January 09, 2026

Our sales person was personable and went above and beyond to assist us with our car purchase. The manager gave us a exceptional pricing and we were very happy with our experience with West Herr. We would c More

by Moyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrea Brown
January 07, 2026

Work was done fast, with quality and professionalism. Treated well and appreciated the efficiency of the technician working on my vehicle More

by sdraper2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe P
January 07, 2026

The staff, including Ray, Corrine and Ben were all exceptionally professional knowledgeable and highly recommended. They made what could be a stressful experience a very pleasant one. Excellent! More

by Dan Schmitt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raylen Miller, Corrine O’Malley, and Ben Graves
January 05, 2026

I have been a customer for over 10 years, that will not change. Thank you More

by EMBickett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carli
January 01, 2026

Had my 2024 Subaru crosstech in for yearly check-up/inspection. Carly was ready for me walking in the door, with great greeting,, texted me to ask about recommended Filters replacement from se More

by Ckeddell58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carly
December 28, 2025

Very responsive and easy to approach with questions. Didn’t feel pressured to buy- was a great experience! More

by Laura
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaya Briggs
December 27, 2025

I had a very good sales experience at West Herr Subaru. My salesperson, Ray, was patient and took the time to answer questions and provide information. I never felt pressured to buy. At delivery, Jules was More

by PaulJD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray, Jules
December 26, 2025

Had an excellent experience with first time leasing with Rep Derrick Fedus I would highly recommend West Herr and Derrick again and again. More

by enya2191
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Fedus
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