Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
West Herr Kia
Orchard Park, NY
197 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 197 reviews
February 12, 2020
The Kia dealership is filled with professional employees who want to help. Anytime I was standing around someone would notice and make sure I didn’t need anything. Very welcoming, non threatening, and ready who want to help. Anytime I was standing around someone would notice and make sure I didn’t need anything. Very welcoming, non threatening, and ready to assist in anyway. My salesperson, Steven Fessel, was honest and made sure to put me in the absolute best car while staying within my price range. I was never uncomfortable asking questions or saying no. Steve made the whole experience quick, easy, and very straightforward. Even the manager, Mike Lindstrom, came over to introduce himself, go over details of offers and ensure nothing else was needed. More
by alexis.perla
Employees Worked With
Steven Fessel - highly recommend
February 07, 2020
Wonderful customer service. Our salesman, Mylous, found the exact car we wanted, had it ready, explained all the options. Very satisfied. Would recommend to anyone. the exact car we wanted, had it ready, explained all the options. Very satisfied. Would recommend to anyone. More
by davidtatford
Employees Worked With
Amyloid Hairston
January 31, 2020
Great dealer and great service Been buying cars from this dealer for 30 years have nothing but good things to say when You find a good thing you should stick with it Been buying cars from this dealer for 30 years have nothing but good things to say when You find a good thing you should stick with it More
by iamgoofy
Employees Worked With
Sophie Farsaii
November 30, 2019
West Herr Kia Really great experience. Chris Duffey was terrific! He was very honest with me and helped me choose a 2020 Telluride! Waits were a bit long, but was t Really great experience. Chris Duffey was terrific! He was very honest with me and helped me choose a 2020 Telluride! Waits were a bit long, but was to be expected. More
by LiamKim
Employees Worked With
Chris Duffey
November 07, 2019
I had a great experience leasing my second car through Lindsay Wiepert and her Assistant. Lindsay had 2 cars in mind for me, based on my likes, budget and previous lease. I am thrilled with my Subaru Imp Lindsay Wiepert and her Assistant. Lindsay had 2 cars in mind for me, based on my likes, budget and previous lease. I am thrilled with my Subaru Impreza and know I will be pleased with my 3 year lease. I highly recommend everyone to work with Lindsay for all their car needs. More
by GRAYSON
Employees Worked With
Lindsay Wiepert, Dominic
September 30, 2019
Great dealership! Dominic is an amazing employee... Very friendly and easy to work with. If you're in the market for a vehicle, I suggest calling Dominic and Lindsey to help! friendly and easy to work with. If you're in the market for a vehicle, I suggest calling Dominic and Lindsey to help! More
by LR_Go_Bills
Employees Worked With
Dominic Cascio
September 02, 2019
Leasing the Optima LX went quick & smooth Very professional & friendly dealership. Our sales rep Hasan Razak was also very knowledgeable & easy to deal with. Less than 2 hours to pickup car! A Very professional & friendly dealership. Our sales rep Hasan Razak was also very knowledgeable & easy to deal with. Less than 2 hours to pickup car! Awesome! More
by Ernie19
Employees Worked With
Hasan Razak
August 20, 2019
Amazing experience! Highly recommend West Herr Kia. Hasan went above and beyond with me through every step of the way and left no question unanswered. Very friendly atmos Highly recommend West Herr Kia. Hasan went above and beyond with me through every step of the way and left no question unanswered. Very friendly atmosphere and a huge variety of vehicles! More
by Phodge
Employees Worked With
Hasan Razak
July 31, 2019
Return customer review We have been with West Herr as a company since 1994. Bought our first Kia in 1997, and between the two of us we have purchased 6 Kia’s. We return due We have been with West Herr as a company since 1994. Bought our first Kia in 1997, and between the two of us we have purchased 6 Kia’s. We return due to our success with them, drove one Sorento for 200,000 miles. Even when our credit was marginal the incredible finance manager and sales team worked us into a new Kia that fit our budget and needs. Just retired and was able to purchase SX limited Sorento with all the options. Once again, excellent sales staff. More
by Jterry1956
Employees Worked With
Chris Fierl
July 26, 2019
Leasing my fourth Kia Soul Lindsay, Dominic and Jason were very helpful yesterday and I was able to drive my new Neptune Blue Kia Soul home. This is my fourth vehicle with West Lindsay, Dominic and Jason were very helpful yesterday and I was able to drive my new Neptune Blue Kia Soul home. This is my fourth vehicle with West Herr and i am obviously very pleased with their service. All of my questions were answered and will see them again at the end of this lease. More
by Pamela C
Employees Worked With
Lindsay, Dominic, Jason
