West Herr INFINITI

Justine was so professional and quick to respond. . I needed work done on my QX80. I couldn’t have asked for better service.. I would tell my friends and family five star feedback. Thankyou . I needed work done on my QX80. I couldn’t have asked for better service.. I would tell my friends and family five star feedback. Thankyou More

The service rep was very rude when I went to pick up my car. I have had infinities for over six years. I have a lease plan that I do not pay for service I’m certain it is in my account and every other time car. I have had infinities for over six years. I have a lease plan that I do not pay for service I’m certain it is in my account and every other time the service rep has done this seamlessly. This time he was very rude and blaming me for not notifying him ahead of time! I chose to pay for the service because he wanted me to wait there while he rebelled it. Made no sense to me and frankly I just wanted to leave. Then he said he would bring my car to the bay and instead walked back to me and said “actually your car is right there so it’s easier if you just get it”. It was raining out too! No customer service whatsoever! Very disappointed in this dealership’s training of their employees to treat a customer like this. A long standing customer too! More

I am always please with my services experience. Infiniti makes a great product and that is why are family has owned 4 to date. Infiniti makes a great product and that is why are family has owned 4 to date. More

The salesman did a good job, Informative and not to pushy.The dealership was clean and very presentable. pushy.The dealership was clean and very presentable. More

I love my car and very much satisfied how everything was handled everybody was very friendly and helpful handled everybody was very friendly and helpful More

Good work! Never had a problem with them Will use their services again in the future Never had a problem with them Will use their services again in the future More

Service rep Justine is very service oriented. Explains all/any issue(s) thoroughly. Service is excellent and trusted. Explains all/any issue(s) thoroughly. Service is excellent and trusted. More

I drive 70 miles from Brockport NY, for Service and I will do it every time my Infiniyi requires service. Staff is terrific. will do it every time my Infiniyi requires service. Staff is terrific. More

Very courteous staff. Timely & superior service and clean . Have been using for 20 years . Highly recommend Timely & superior service and clean . Have been using for 20 years . Highly recommend More

Justine was terrific—very, very responsive and helpful. The individual (a male; maybe in his 20s?) at the cash-out window (Thursday, 2/23 around 6:30 PM) was also great. The individual (a male; maybe in his 20s?) at the cash-out window (Thursday, 2/23 around 6:30 PM) was also great. More