Back

West Herr INFINITI

Williamsville , NY

4.8
215 Reviews

8137 Main St

Williamsville , NY

14221

Directions

By Type

Showing 215 reviews

October 10, 2023

Terrific staff and customer service. Comfortable waiting area. Fair and worthy or praise. Thank you. More

by Ramseyjames337
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonas
October 07, 2023

Physical layout of dealership was very nice and modern. Very clean. Sales personnel were very knowledgeable and attentive. Pleasure to deal with. More

by Paa55
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justine Jopp
September 20, 2023

I was extremely pleased with the Polite And knowledgeable personal.I had an opportunity to talk with a couple of the waiting customers over a couple of coffee And that Most of my wait time. More

by nederr2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonas Walker
September 05, 2023

Walked in and the person in charge introduced himself and explained all my options and listened intently to my questions left feeling like a human not a number More

by herbie55555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
August 31, 2023

Service is a very pleasant experience. Great staff with the knowledge to keep your Infiniti at perfection. More

by walt.buchholz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin, service advisor
August 27, 2023

Your service sucks! I tried makiing a simple oil change and told I would have to wait till the midle of October. More

by Pslobodzian52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
call center
Aug 28, 2023 -

West Herr INFINITI responded

We are sorry to hear this was your experience with us. If you could please reach out to our Service Manager, Dennis, at (716)-810-8507. Thank you.

August 25, 2023

Service was prompt and I was thoroughly informed of all issues/concerns regarding my vehicle. More

by mwill165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
August 21, 2023

Very clean and organized. They keep you up-to-date on what’s going on with your vehicle. More

by bezey243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
August 15, 2023

BEST PEOPLE BEST PLACE! ! CLEAN FRIENDLY ENVIRONMENT. I WOULD HIGHLY RECOMMEND WEST HERR INFINITY SERVICE More

by cmuni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DENNIS
July 27, 2023

Great service! Friendly people! Greg was fun to work with! I would recommend to my friends. More

by greenfieldchef
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Tobin
...
6
...