West Herr INFINITI

In July I purchased a used Infinity qx60. I spent about 20k and this was a very nice vehicle. I am a Disabled Vet and take money very seriously since I don't receive much anyway. After drivin I spent about 20k and this was a very nice vehicle. I am a Disabled Vet and take money very seriously since I don't receive much anyway. After driving it for a month and a half I noticed a really bad vibration sound which was unbearable to listen to while driving. I brought it in and they said they fixed it. When I picked the vehicle up not only did the vibration not get fixed I had a insane squealing noise coming from the tire now. So I went in for one problem only to have two now! I brought it back a day later. The service gentlemen is very nice but it seems the mechanics are either not very well trained or they are fresh out of school and if the computer doesn’t find it they cant either, or give up when it gets hard. About a week ago he was telling me that I have to return the rental, get into another car and then days went by with no communication. When asked he said never mind. I stated when I brought it in what may be wrong with it only to say it again 3 weeks later. This is the 3rd vehicle that I purchased from West Herr in four years that had major problems. I don’t have a lot of money and being a Disabled Vet I take my purchases especially of that amount very seriously. The service guy has a lot of excuses and trying to back play some of what’s happened to make it seem like its my fault the car is doing that or I should deal with it. I cant believe you would treat a Disabled Vet this way. The service dept. cant seem to find where the noise is coming from, they can hear it just cannot find it. Because of the problem it led to “feathering of the tires” that all they did is rotate them even though feathering cannot be fixed. So the heavy vibration issue his a part of what caused the feathering on new tires. So if you cant fix the problem the other tires will feather too leading to future problems now. If the tires are bad from a problem you cant solve new tires should be a given when vehicle is fixed. He said to drive it till something happens. Are they out of their mind, shows lacks of knowledge and laziness you don't know where its coming from you cant say its safe to drive!!!!!!!!!. My opinion is West Herr growing to fast and they are inspecting cars on the fly to sell them so that the customers suffer at the end. Not customers just numbers and dollar signs we are to them. Too make things worse I had Hertz rental car threaten to repo the rental cause its 10 days overdue. I asked 4 different times when he said he would put me in a dealer car and said not to worry. You need to get your stuff together this is by far the last time I ever purchase a vehicle and will hang up signs in my family’s large medical practice not to buy from you. More

Very good sales opportunity showed a lot of features was polite and helpful was very professional polite and helpful was very professional More

Very friendly and helpful people at this dealership. All questions were answered and I learned some valuable information about my car. All questions were answered and I learned some valuable information about my car. More

Asia, in service was very helpful, professional explained my issues clearly and understandable. She is great. my issues clearly and understandable. She is great. More

Great service. Asia is very efficient, friendly and pleasure to work with. The service is fast and I never have to wait long. Asia is very efficient, friendly and pleasure to work with. The service is fast and I never have to wait long. More

Dan Fabrizi was excellent. Dealer was overall fair and very helpful. I would recommend Dan and West Herr to others.. Dealer was overall fair and very helpful. I would recommend Dan and West Herr to others.. More

Dealer service was prompt and thorough. Took less time than expected. Asia was a sweetheart and did her job very well🤎 Took less time than expected. Asia was a sweetheart and did her job very well🤎 More

Great team and easy to deal with every step of the way. No pressure and they made sure I was happy with my car choice! I would highly recommend them to anyone looking for a new car! No pressure and they made sure I was happy with my car choice! I would highly recommend them to anyone looking for a new car! More

Had some confusion about my appointment, but they were very polite and accommodating. No problems very polite and accommodating. No problems More

I use this dealership because of Rebekah Kurowski and the service department. She always goes the extra mile for me to ensure outstanding service. I trust in her judgement and recommendations. the service department. She always goes the extra mile for me to ensure outstanding service. I trust in her judgement and recommendations. More