West Herr Hyundai

They were very helpful in getting us the car we wanted with what we felt was a great deal!! No was ever pushy either!! with what we felt was a great deal!! No was ever pushy either!! More

If I could give this dealership a 0, I would. Let me preface by stating that I own a 2019 HYUNDAI Tucson from the Transit Rd. dealership and since I left the lot, I have had NUMEROUS issues with Let me preface by stating that I own a 2019 HYUNDAI Tucson from the Transit Rd. dealership and since I left the lot, I have had NUMEROUS issues with it. I have been at this dealership far too many times and my vehicle is only a 2019 with LESS THAN 60,000 miles. I bought this car expecting much more reliability. I have brought this vehicle into the service department numerous times and it's caused us a massive headache each experience we've had. The service managers seem to be the only ones who try and make things right, most likely to try and retain business, but nonetheless, they are very pleasant. The last service appointment I had prior to this one was for a faulty starter. I tried to explain this to the girl on the phone, then again when I dropped it off, and AGAIN to one of the mechanics/ technicians. No one seemed to listen to me, yet, I paid my deductible and I went on my way. Well, we get a phone call to pick it up and the car would not start! It was almost comedic! They went outside to look at the car, came back in and a manager reluctantly told ME it was the starter. I looked at him and laughed saying "I know that- I was the one who told you that when I brought it in the first time! I also told you how the wires were sparking every time it wasn't catching under the hood." They ended up taking the car back, giving me a rental and replacing the starter like it very clearly needed. Again, management tries to make it right... the point is, start ACTIVELY LISTENING to your customers. This most recent service issue was yet again, a complete hassle and a waste of our time and our money as well! -Number 1- the warranty company you sold us is absolute garbage... so much so, that we had to make the decision to take the vehicle elsewhere to get fixed (at a MUCH lower cost, might I add!). -Number 2- Your technician broke the retaining clip for the wiring harness to the ignition coil while "completing" the Diagnostic Inspection, WHICH WE PAID $189.00 for!! All in all, we are undoubtedly unhappy with the overall purchase and service of this vehicle. I think we have given West Herr and Hyundai MULTIPLE chances and a good chunk of money over the years and for what...? We already have such limited time and like everyone else in 2025- we work very hard to provide for our family. Please make this right. More

Treats customers very well and keep the customers very well informed on the vehicle's maintenance well informed on the vehicle's maintenance More

David was very helpful and made the purchasing experience so easy. He was very personable too! so easy. He was very personable too! More

Good service; efficient; service advisor spend time answering questions..Routine maintenance and NYS inspection completed in a timely manner. answering questions..Routine maintenance and NYS inspection completed in a timely manner. More

Based on what I hear about Hyundai dealerships, west Herr is better than most. Service was accomplished as promised in about the time predicted. is better than most. Service was accomplished as promised in about the time predicted. More

Welcoming and courteous and efficient David was easy to talk to and helpful with getting my walker back in my car. I appreciate kind gestures. Thank you talk to and helpful with getting my walker back in my car. I appreciate kind gestures. Thank you More

Great sales and prompt service. Friendly people to do business with And great customer service Friendly people to do business with And great customer service More

Very good prompt support and help in selecting just the right car for us. Excellent price and trade-in proposal. Much thanks! right car for us. Excellent price and trade-in proposal. Much thanks! More

In for oil change. Great customer service in a timely manner. Will be back for sure Great customer service in a timely manner. Will be back for sure More