West Herr Honda of Canandaigua

Ontario Honda Tony DeTraglia was a gentleman who went out of his way to provide superior service to us. Found us the accord ex we wanted in our color. Kept all prom Tony DeTraglia was a gentleman who went out of his way to provide superior service to us. Found us the accord ex we wanted in our color. Kept all promises that were made and car was ready and waiting when promised. We threw him a curve ball when we changed to leasing instead of purchase, No problem. More

Tony from the Honda and Joe from the Mazda store: 5 star I shopped between both Ontario dealerships trying to find a replacement for our Subaru. The Mazda CX 9 and Honda Pilot were both great candidates and I shopped between both Ontario dealerships trying to find a replacement for our Subaru. The Mazda CX 9 and Honda Pilot were both great candidates and definitely a step up from the Subaru. There is nothing pleasant about dealing on a new vehicle when the dealership's policy is to low-ball your trade and to then verbally beat you into submission to accept their offer(s), so having been that route in the past, I was suspect walking into this, new to me, dealership. To my surprise, neither Joe nor Tony played the obnoxious games so often found in the industry, in fact, the entire staff at both dealerships were a pleasure to work with! We test drove three vehicles then went home to decide what to do. Both gentlemen stayed in touch via email and phone. I can't say enough good about them! Although we have not had experience there with the "quality of work", if it reflects the same treatment we received in both showrooms, I suspect it is excellent. So I also rated it a 5 star. See you both in two or three years at trade time!! God bless you all! More

Leasing for thr First Time My salesman, Tony DeTraglia, was great to work with and made my first-time lease experience an easy process. It was a pleasure to work with him. Ev My salesman, Tony DeTraglia, was great to work with and made my first-time lease experience an easy process. It was a pleasure to work with him. Everyone who helped complete the deal was was pleasant and professional. More

15 years with Ontario Honda I bought my first car from Ontario Honda 15 years ago and I still go back to this day. I'm on my third Accord! For the last two I have worked with Ton I bought my first car from Ontario Honda 15 years ago and I still go back to this day. I'm on my third Accord! For the last two I have worked with Tony and he was wonderful. Always smiling, a great personality, and truly cares about his customers. I usually stop by his desk when I'm in for service to say hi. Stefanie in finance was great as well! I also follow the service plan there and it has made maintaining my vehicles simple and stress-free. An all around a great experience at Ontario Honda! More

buying a new Accord Bought a second car from Tony and it was a pleasant experience Tony is very friendly and helpful We will be back to learn more about the features of Bought a second car from Tony and it was a pleasant experience Tony is very friendly and helpful We will be back to learn more about the features of the car More

Great service Bought a Honda pilot from ontario just recently. This is my 4 th car that I have purchased through them and once again have no complaints. Tony was gr Bought a Honda pilot from ontario just recently. This is my 4 th car that I have purchased through them and once again have no complaints. Tony was great, thorough and delivered everything he promised in the timeframe he promised. Thanks for everything Tony. More

Ontario Honda Tony Is a great person who has great patience with his customers. We have owned an Honda Accord for 11 years and loved it. We looked around at all the Tony Is a great person who has great patience with his customers. We have owned an Honda Accord for 11 years and loved it. We looked around at all the new cars and decided to come back to to Honda again. This time we down size to the civic. Tony was able to talk us though all the new features and was very patience with us. We never felt any pressure from Tony or Stefanie to buy the car or extras. This is so usually!!!Thank you Tony and Stefanie. We would definitely come back to Ontario Honda if all the sales people are like Tony! Tom and Nancy Michel More

New Car Purchase My wife's new car experience was quite acceptable. The Dealer's share of the responsibility for repair of defects in my car "as manufactured" needs i My wife's new car experience was quite acceptable. The Dealer's share of the responsibility for repair of defects in my car "as manufactured" needs improvement. More

The Ontario Honda Experience is worth the Drive I bought my first Honda Accord from Ontario in 1990, even though I live 30 miles away, because of the integrity demonstrated for that purchase. I am I bought my first Honda Accord from Ontario in 1990, even though I live 30 miles away, because of the integrity demonstrated for that purchase. I am now driving my 4th Honda and would go no where else to do business. The last two transactions were handled by Tony DeTraglia. He is one of the finest, most honest, helpful dealership representatives with whom I have ever dealt. His knowledge of the Honda product is thorough. He gives his undivided attention and spends as much time as needed to make decisions and answer questions When it was time to hand over the vehicle, he spent as much time as it took to make me comfortable and confident before I drove away. He is someone I trust and was helpful in analyzing what Honda product would fit my needs. I am more than satisfied and have brought other customers to Ontario to do business with Ontario working with Tony because of my confidence and satisfaction with him. Every step in the purchase/lease process is handled smoothly by the Ontario team and the follow up service is courteous, efficient and exceptional. More

Lack of will to earn your business Experiences at this dealership sales: No warm-fuzzy welcome to potential customers. No will to earn your business. Old school negotiation games. Experiences at this dealership sales: No warm-fuzzy welcome to potential customers. No will to earn your business. Old school negotiation games. Ridiculously low appraisal for trade-in vehicles. No motivation to deal/negotiate. Phony excuses for not getting you a fair deal. More