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West Herr Honda of Canandaigua

Canandaigua, NY

4.7
483 Reviews

2311 Rochester Road

Canandaigua, NY

14424

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Showing 483 reviews

December 15, 2025

I had an issue with my windshield fluid not dispensing and the service department was able to get my vehicle in quickly and replace a faulty fuse to fix the issue. Great service! Give West Herr Honda a c More

by BethG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Taber
November 28, 2025

The salesman was a good guy and personable, but I didn't get treated well by the Business Manager. Just keep good notes of all negotiations. They also were about three days late on promised delivery date More

by tcurtin56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tony Paterniti
Dec 01, 2025 -

West Herr Honda of Canandaigua responded

We are sorry to hear this was your experience with us. If you could please reach out to our General Manager, Paulie, we would like to look into this further for you. You can reach him at (585) 396-3000. Thank you.

November 22, 2025

Alaina greeted me with a smile, and provided excellent customer service. The building was clean, well stocked and comfortable. More

by Kalzone3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alaina and a service tech (via video)
November 17, 2025

Work is thorough and is completed in very reasonable amount of time. Service writers respond to questions addressing any concerns completely. They price jobs, according to the service writers, by Honda’ More

by Rifleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Taber
November 06, 2025

Tommy Graham, Vito and Chris were wonderful to work with. Tommy understood exactly what was important to me, car wise and financially and made things happen for me. Thank you to the Team at West Herr Honda o More

by MSmith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tommy Graham
November 06, 2025

A terrific buying experience with Ted Baylon, our salesman at West Herr Honda of Canandaigua. Friendly, personable, knowledgeable, with a no-pressure approach.... Ted was one of the finest salesmen More

by gregguy3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ted Baylon, Joe Ingrassio
September 25, 2025

Honest, Professional, No pressure salesperson, Knowledgeable, and has a good service team. Friendly atmosphere and willing to help. More

by Mr Bills
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis
September 20, 2025

Friendly and courteous. My truck recall was done sooner than they thought. The service department is top notch. More

by smolinski36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brice
September 16, 2025

I greatly appreciate the deal they gave me on tires for my car. I had just replaced them a few years ago. More

by Khraup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce
September 16, 2025

By far the best experience I’ve had purchasing a new car! TJ (Tommy) Graham at West Herr Honda was a pleasure to work with. He’s not only friendly and knowledgeable, but he really listens to you and what yo More

by BethG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe, Nick
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