West Herr Honda

The work done on my 2017 Honda Civic was related to recall on A/C unit . Work was done well by technicians and I’m enjoying A/C first time in 2 years. The only negative excuse that the representative recall on A/C unit . Work was done well by technicians and I’m enjoying A/C first time in 2 years. The only negative excuse that the representative named Dale never called . I had to call to check status on vehicle 4-5 hours later. A woman said the work was covered on recall and Dale would call with the hour. NO call ever made I called 90 minutes later to have someone else telll me the work was done. I came in and all he did was get the paperwork and have me sign the invoices. Customer service is about communication with customer. Someone familiar with Dale and the others at those desks told me they do have issues with calling customers. It’s part of the job and it does make a difference More

Great service,quick and done correctly. came in without an appointment and they still were able to squeeze me in. came in without an appointment and they still were able to squeeze me in. More

Customer service was outstanding. They resolved my a/c issue quickly and got me back on the road. They resolved my a/c issue quickly and got me back on the road. More

Everyone grit and explained things so I could understand them never had a problem even with the service department them never had a problem even with the service department More

I thought the dealership was great. Everyone I talked to was very knowledgeable especially my saleswoman Marie Tabaczynski Everyone I talked to was very knowledgeable especially my saleswoman Marie Tabaczynski More

Excellent and timely service was provided by the staff and thorough explanation of the service provided and thorough explanation of the service provided More

If I could give a car buying experience 1000 stars, I would. This was by far the fairest, easiest, and most transparent experience I have ever had. Not only did they give us a fair deal on both our trade would. This was by far the fairest, easiest, and most transparent experience I have ever had. Not only did they give us a fair deal on both our trade in and our new car, but they communicated the way I prefer (text) instead of a barrage of calls. Wayne was amazing! I can’t say enough good things about him!!! And he even delivered the car to me in Rochester because my work day got crazy and I couldn’t make it up to Lockport. That allowed me to sign all paperwork at home. I can’t describe how easy the whole process was! Thanks, Wayne, for your kindness, transparency, and excellent customer service. More

I have purchased several vehicles from this dealer andone of the reasons that I keep returning is the service department. They are knowledgeable, patient, pay attention to detail and don't try to push unne of the reasons that I keep returning is the service department. They are knowledgeable, patient, pay attention to detail and don't try to push unnecessary repairs. More

Grace was the best sales consultant at West Herr Honda! She was super helpful and knowledgeable and overall made my experience at West Herr Honda awesome and enjoyable. She was super helpful and knowledgeable and overall made my experience at West Herr Honda awesome and enjoyable. More

Excellent service. Salesman was honest, thourough, and timely. Will buy again from this dealership. A job well done. Salesman was honest, thourough, and timely. Will buy again from this dealership. A job well done. More