West Herr Honda

Always amazing at west herr Eric was awesome from start to finish and so was todd... Helped me get the financing and i walked away with a certified pre owned vehicle....always g Eric was awesome from start to finish and so was todd... Helped me get the financing and i walked away with a certified pre owned vehicle....always go to west herr.. They are wonderful More

Very personable Staff is very helpful. Was easy to find a car I liked. I would refer any friend or family member to west herr. Great place Staff is very helpful. Was easy to find a car I liked. I would refer any friend or family member to west herr. Great place More

Review of Purchase Experience I normally do not write reviews good or bad. I am not a complainer but I do appreciate and expect courtesy and good service. I cannot, however, let th I normally do not write reviews good or bad. I am not a complainer but I do appreciate and expect courtesy and good service. I cannot, however, let this experience go. We (with wife) have heard great things about West Herr Honda and decided to purchase a 2017 Honda CR-V Touring from them. I discussed the vehicle in depth with Kirsten Dombrowski and Erik Arden. Both were very professional, knowledgeable and courteous. We were very impressed! We were sent to the office of the Finance Manager, Todd Skinner, to hear about warranty packages and options. Our experience changed dramatically. Todd was high-pressure and although I told him "no" more than 6 times he continued to push to the point where I was getting angry and my wife was questioning the whole purchase. We both thought about walking out. After about 30-45 minutes insisting we take a service package and me saying "no", he finally gave up. He never stood up, shook my hand, or said thanks for listening. He only said "go back to Erik's office". He was very unprofessional and not an asset to your organization. Because of Erik Arden and Kirsten Dombrowski we probably would go back to West Herr Honda. However, I will not meet with Todd Skinner for any more of his presentations. More

GREAT STAFF We walked in to look at the pilot. We met Jim Regan who is a kind gentleman. He managed to get us a good deal on our trade in. Christian Calle who wor We walked in to look at the pilot. We met Jim Regan who is a kind gentleman. He managed to get us a good deal on our trade in. Christian Calle who worked hard to find us an excellent finance deal and took his time to explain the terms and how the system works. Now I plan to trade in my other car at West Herr Thank you Eyad More

Great experience I purchased a vehicle from Heidi and have never had a more enjoyable experience when purchasing a vechicle. It was low stress and never once did I fee I purchased a vehicle from Heidi and have never had a more enjoyable experience when purchasing a vechicle. It was low stress and never once did I feel pressured. Heidi was amazing and was able to answer all my questions s. I would highly recommend both Heidi and West Herr Honda to anyone. More

Bought new 2017 Ridgeline Excellent sales very friendly and prompt replies to phone calls. Very courteous and helpful staff. Able to spend ample time going over vehicle and opt Excellent sales very friendly and prompt replies to phone calls. Very courteous and helpful staff. Able to spend ample time going over vehicle and options. More

Wonderful experience, fantastic people, great salesperson The experience I had looking for a vehicle at West Herr Honda was made extremely easy and enjoyable thanks to the hard work by my salesperson Erik Ard The experience I had looking for a vehicle at West Herr Honda was made extremely easy and enjoyable thanks to the hard work by my salesperson Erik Arden. Working with him made the process of finding and purchasing a new car painless. I want to thank Erik Arden and Phil Gonzer as well as the West Herr staff for all they did. More

Good experience. Erik Arden and Todd Skinner afforded me an efficient and courtesy experience when i leased my new car. I appreciated the time spent that left me satis Erik Arden and Todd Skinner afforded me an efficient and courtesy experience when i leased my new car. I appreciated the time spent that left me satisfied that I understood the lease agreement and the features in my car. More

First new car for our daughter The folks went above and beyond to make the purchase of a car for our daughter quick and easy. They located the color and since this was a surprise to The folks went above and beyond to make the purchase of a car for our daughter quick and easy. They located the color and since this was a surprise took the effort to keep it a surprise right up until she was handed the keys. A priceless moment for the whole family. Eric our salesperson is amazing and took the time to answer any questions we had. I think the staff was just as happy if not more so the we were to buy our daughter her first car. A truly wonderful experience! More

Finance team is terrible I purchased a vehicle in November 2016 from Erik Brungard. He was really nice. I would highly recommend him to anyone. But I had a really bad experien I purchased a vehicle in November 2016 from Erik Brungard. He was really nice. I would highly recommend him to anyone. But I had a really bad experience with the finance team. Especially the finance manager Todd. I told them I did not want a warranty. But they continued to trying to convince me to buy it for more than an hour. Finally I ended up buying it, as they told me that I could cancel it at no charge within two months if I change my mind. Later, I consulted my friends and researched online, and I realized that it's not really necessary to have a warranty if I have a trustworthy vehicle. So I cancelled it within a month. I thought I will soon get back the refund of my down-payment for the warranty ($190). But to this date (May 5th, 2017), I've not got my money back. I contacted them several time in past 5-6 months, but they never get back to me. My finance manager was Todd. I have left him tens of voice and text messages, but I've not heard back from him even once. This is really unprofessional, and I would recommend everyone to stay away from the finance team. I wish I had said plain "NO" when they tried to sell me the warranty. More