West Herr Honda

Easy to work with. After a mix up was able to get the car I wanted from another dealership After a mix up was able to get the car I wanted from another dealership More

The staff at West Herr Honda Lockport, NY was wonderful to work with! As a first time customer, Salesperson Bob Michael with his extensive knowledge, insight and attentiveness helped me arrive at the best to work with! As a first time customer, Salesperson Bob Michael with his extensive knowledge, insight and attentiveness helped me arrive at the best vehicle to suit my needs and lifestyle! More

I went in for a service. They kept me up on what was going on the whole time. Paul McCarey was so awesome, went above and beyond by great communication and videoing exactly w They kept me up on what was going on the whole time. Paul McCarey was so awesome, went above and beyond by great communication and videoing exactly what was being done during the service and sending it to me. Paul was amazing, helpful, probably deserves a raise for how he does his job. I'll be going back there for more work soon. Thanks to all at the dealership and I do appreciate you, Paul! Such great customer service! More

Always a pleasure. Car was thoroughly taken care of and Paul is always courteous. I’m very happy with the customer service Car was thoroughly taken care of and Paul is always courteous. I’m very happy with the customer service More

I was looking for the CarPlay wireless update. I’ve been trying to get this incompetent service center to install it for me at their requested fee. It’s been over a year since my first request, tw I’ve been trying to get this incompetent service center to install it for me at their requested fee. It’s been over a year since my first request, two months ago I spoke with the service manager after trying to get the install and being told he “has no idea” how it works. I went to northtown and made an appointment for the upgrade because west herr did not have enough brain power to figure it out. I notified west Herr of northtown being able to do it. They asked me to cancel the appt so they could take care of it with no charge for the hassle. It’s been two months since then and I cancelled the northtown appointment. These people will lie and ghost you. Avoid at all costs. More

I had a great experience working with Mark Milleville. He was very experienced and professional on selling me a new vehicle. I was hoping to get a little more for my trade-in, and a little more off the st He was very experienced and professional on selling me a new vehicle. I was hoping to get a little more for my trade-in, and a little more off the sticker price. All that said I am very pleased with the new car I purchased and the extras I added. I will definitely work with Mark in the future, if I decide to purchase a Honda vehicle. Thanks again. More

The service department was very accommodating. Made recommendations based on the results of diagnostic testing. Made recommendations based on the results of diagnostic testing. More

We had a recall on our Honda Pilot and called the dealership on Transit Rd. Where we had purchased our Pilot. We took it in and was told it would take all day to get it fixed. They called us much dealership on Transit Rd. Where we had purchased our Pilot. We took it in and was told it would take all day to get it fixed. They called us much earlier than we anticipated to tell us it was done and ready for pick up. We were very pleased, as we had plans for that evening that we thought we would have to break. Customer service was friendly. More

A great dealership. .everyone is very helpful and friendly….Dale my service manager is fantastic..very knowledgeable and goes out of his way to help you .everyone is very helpful and friendly….Dale my service manager is fantastic..very knowledgeable and goes out of his way to help you More

Our service advisor Paul McCarey was very friendly and helpful, explaining the whole procedure of what was being done to our CRV including the fuel pump recall. He even arranged shuttle service to and fro helpful, explaining the whole procedure of what was being done to our CRV including the fuel pump recall. He even arranged shuttle service to and from our home. I totally trust your service technicians and really appreciate the complete condition review printed out each time I need service. More