West Herr Ford of Rochester

Service was prompt , James went out of his way to make sure all went well , even tho just an oil change and tire rotation , they check out a few things I asked for make sure all was good .. completely sat sure all went well , even tho just an oil change and tire rotation , they check out a few things I asked for make sure all was good .. completely satisfied More

They took my wants and needs seriously, were straight up about the price of the car, didn’t try to upsell me just to fit a monthly payment, and still got me a financing plan that sealed the deal. Justin is about the price of the car, didn’t try to upsell me just to fit a monthly payment, and still got me a financing plan that sealed the deal. Justin is my new best friend! More

The service i receive at West Herr ford is outstanding i travel 25 minutes to get my vehicles serviced there because no one can compare in service travel 25 minutes to get my vehicles serviced there because no one can compare in service More

Exceeded my expectations. West Herr Ford is a fine organization. I have been a long term customer. Chris was very helpful in getting me in quickly. organization. I have been a long term customer. Chris was very helpful in getting me in quickly. More

Don’t bring your vehicle here to be repaired unless you want to bring it back and forth 4 times before they get it fixed correctly like me. want to bring it back and forth 4 times before they get it fixed correctly like me. More

A great guy named Shane and made sure everything is nicely done some repairs and passed the NYS inspection. Their wonderful service, my third time since 2019. 👍 nicely done some repairs and passed the NYS inspection. Their wonderful service, my third time since 2019. 👍 More

Great service from start to finish great customer service! Great attitude service! Great attitude More

After leaving the body shop I went to service to see if they could do an oil change even though online said I couldn’t get an appointment for 2 weeks. They got me right in! Kudos to Chris in service for h they could do an oil change even though online said I couldn’t get an appointment for 2 weeks. They got me right in! Kudos to Chris in service for his can-do attitude. More

Service was good. Disappointed in willtake me 3 weeks to get an appointment to handle a recall repair if a issue is serious to require a recall, it should be a priority for the dealer. get an appointment to handle a recall repair if a issue is serious to require a recall, it should be a priority for the dealer. More

Denise is a great person and very polite and helpful. She helps anyone that needs help.she goes out of her way to help you. With service or buying a car or truck. I give a a 5 star. helps anyone that needs help.she goes out of her way to help you. With service or buying a car or truck. I give a a 5 star. More