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West Herr Ford of Rochester

Rochester, NY

4.7
113 Reviews

4545 Ridge Rd W

Rochester, NY

14626

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Showing 113 reviews

October 03, 2021

Service was prompt , James went out of his way to make sure all went well , even tho just an oil change and tire rotation , they check out a few things I asked for make sure all was good .. completely sat More

by robertflugel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James halloran
October 02, 2021

They took my wants and needs seriously, were straight up about the price of the car, didn’t try to upsell me just to fit a monthly payment, and still got me a financing plan that sealed the deal. Justin is More

by Daphi2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Betts
October 01, 2021

The service i receive at West Herr ford is outstanding i travel 25 minutes to get my vehicles serviced there because no one can compare in service More

by Irene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Valerio
September 01, 2021

Exceeded my expectations. West Herr Ford is a fine organization. I have been a long term customer. Chris was very helpful in getting me in quickly. More

by George
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Mariani
August 09, 2021

Don’t bring your vehicle here to be repaired unless you want to bring it back and forth 4 times before they get it fixed correctly like me. More

by Jbyrd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert velerio
August 06, 2021

A great guy named Shane and made sure everything is nicely done some repairs and passed the NYS inspection. Their wonderful service, my third time since 2019. 👍 More

by southpa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shane
August 04, 2021

Great service from start to finish great customer service! Great attitude More

by Christopherm1998
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Mariani
July 27, 2021

After leaving the body shop I went to service to see if they could do an oil change even though online said I couldn’t get an appointment for 2 weeks. They got me right in! Kudos to Chris in service for h More

by tmlynch03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Mariani
July 24, 2021

Service was good. Disappointed in willtake me 3 weeks to get an appointment to handle a recall repair if a issue is serious to require a recall, it should be a priority for the dealer. More

by Msstoll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher
July 16, 2021

Denise is a great person and very polite and helpful. She helps anyone that needs help.she goes out of her way to help you. With service or buying a car or truck. I give a a 5 star. More

by Josey538
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Warren.
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