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West Herr Ford of Rochester

Rochester, NY

4.7
129 Reviews

4545 Ridge Rd W

Rochester, NY

14626

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Showing 129 reviews

July 08, 2025

Everyone I dealt with was top notch, very honest. The sales manager, sales person, and the person who handled the paperwork at the end of deal performed their Jobs very well. More

by Bob
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jimmy Fallon
June 27, 2025

Subject: Misdiagnosis and Poor Customer Service at West Herr Ford – Greece, NY Back in April, I brought my vehicle to West Herr Ford in Greece, NY (4545 Ridge Rd W) due to a check engine light. The deal More

by hawkins1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam, Chris
June 14, 2025

Thank you. I appreciate the video look of the car, brakes, undercarraige etc. Thank you for the prompt and pleasant service experience. I didn't feel like I wa More

by maugusty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James & Adam
June 08, 2025

The sales and service department do an excellent job. Anthony was very efficient . He did great job More

by jhaines07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony And Kharisma
May 22, 2025

This is the third time I have bought a car from two great sales people. Always kind and very helpful. More

by Dee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denise and Jim
May 18, 2025

Exceptional and prompt service was provided. Everyone I came into contact with was extremely helpful! More

by Debbie Baghi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip and (?) person at the oil change desk( I forgot his name.
May 03, 2025

Nice helpful answers my questions show us how the vehicle works help me set up my app on my phone More

by Sara Kent
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Mccall
May 02, 2025

The service l got from West Herr Ford was great. Every. I would highly recommend them! James was the one that helped me.He is great! More

by Linda Pecora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James is the guy that helped me! Great Employee
May 01, 2025

Ricky spent a lot of time to help ne find a vehicle to fit my needs and budget. He was not pushy and as a plus has a good sense of humor. :) If you do decide to but from West Herr make sure to ask for Ric More

by SK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Norris
April 26, 2025

I've purchased 3 vehicles from this dealership and found the experience to be friendly and professional. No complaints. More

by davidmcguckin58
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Suero, Adam Jean
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