West Herr Ford of Hamburg

Always a pleasure going to the dealership! Service is the best they are always there to help you and go out of their way. I thought I was going to wait and when I got there Mike already had a loaner set asi best they are always there to help you and go out of their way. I thought I was going to wait and when I got there Mike already had a loaner set aside for me. More

Had my first oil change/ tires rotated today. Ben was excellent !! Friendly, very clean and fast. Would recommend to anyone looking for a vehicle or for service. Great job west herr ! excellent !! Friendly, very clean and fast. Would recommend to anyone looking for a vehicle or for service. Great job west herr ! More

I had my 2017 Ford Escape in for repairs . My check engine light came on an would not go off. Called West Herr for an appointment and they got me an appointment within a couple days. The service was gr engine light came on an would not go off. Called West Herr for an appointment and they got me an appointment within a couple days. The service was great and it was all covered by my warranty. More

Excellent car buying experience with salesman Jim Clifford. Professional, knowledgeable and friendly! Technician Brandon was superb in explaining electronics and new features like Bluetooth. Would de Clifford. Professional, knowledgeable and friendly! Technician Brandon was superb in explaining electronics and new features like Bluetooth. Would definitely recommend. More

Excellent service! If you’re looking for a vehicle Dan Sallon is the guy to see. He’s kind, no pressure and found me a great suv and even got me a great low payment. I will definitely consider buying agai Sallon is the guy to see. He’s kind, no pressure and found me a great suv and even got me a great low payment. I will definitely consider buying again from West herr! More

Brought my 2005 mustang in for work I dealt with Robert in service Dept Extremely friendly as all the staff were. fast service. highly recommended. in service Dept Extremely friendly as all the staff were. fast service. highly recommended. More

Amazing Sales Team I recently purchased a vehicle from here and worked with Steve, he was amazing through the whole process and I could tell my happiness was a top prior I recently purchased a vehicle from here and worked with Steve, he was amazing through the whole process and I could tell my happiness was a top priority. After the purchase was made he even checked in to make sure everything was working out well. More

Brought 2 trucks and now they have wasted my time because I got spray bed liner appointment and every time I go there I get a excuse why they can’t do it. They have lost my business I got spray bed liner appointment and every time I go there I get a excuse why they can’t do it. They have lost my business More

Couldn't Be Happier! It was time to trade in my Lincoln. The process was seamless and quick. The sales agent was knowledgeable and very patient while determining my needs It was time to trade in my Lincoln. The process was seamless and quick. The sales agent was knowledgeable and very patient while determining my needs and wants. Test drives were arranged for numerous options/brands without question. I leased an escape and I love it! West Herr is the only place to purchase your vehicle! More

Loaner car fallacy I arranged a loaner car while my car was on for another attempt to fix an engine issue... Was told after I arrived that loaner was not reserved bec I arranged a loaner car while my car was on for another attempt to fix an engine issue... Was told after I arrived that loaner was not reserved because I didn't check with Ed Shaffer, service manager I had confirmation, service desk seemed to cancel Then... Delay to diagnosis problem before I can get loaner Still waiting, frustrated and angry More