West Herr Ford of Hamburg

My early morning issue after along commute from PA was handled in a courteous and prompt manner. Upon any visit with this staff I am completely confident and appreciative. handled in a courteous and prompt manner. Upon any visit with this staff I am completely confident and appreciative. More

I love West Herr Ford. I have been a customer since I purchased my 1971 Pinto. Every three years I would get a new Ford. Now of course when I call Ron Czech I tell him exactly what I want and when he cal purchased my 1971 Pinto. Every three years I would get a new Ford. Now of course when I call Ron Czech I tell him exactly what I want and when he calls me to tell me he thinks he has found my car, he is right on the money. I can drive away in my new car after a few signatures. More

Great service, in and out without any issues. Sean was great, very professional. Very comfortable waiting room. The TV should be tuned to Fox News great, very professional. Very comfortable waiting room. The TV should be tuned to Fox News More

Jason Starnes demonstrated outstanding customer service when I came in for an oil change yesterday. It was quite busy & I had a long wait. After I had been sitting there approximately 2 hours, a lady came when I came in for an oil change yesterday. It was quite busy & I had a long wait. After I had been sitting there approximately 2 hours, a lady came in and the man who took care of her told her the same wait time ( about 2 1/2 hours) the man offered her a shuttle. When Jason said I was all set I told him that If I had been offered a shuttle I would have taken it. He apologized profusely and adjusted my bill. He turned what I might have remembered as a bad experience into one that I will remember as one that this employee turned into a positive one. Kudos to you Jason and thank you! Sue Capretto More

Excellent service every time I come in for my yearly service on my F350 inspection and oil change service on my F350 inspection and oil change More

Accommodated us quickly as a tow in, found the problem and fixed same day, excellent communication and friendly service! and fixed same day, excellent communication and friendly service! More

Always very responsive and pay attention to detail. QuickLane service has been excellent. Good to know we can get quality service to keep our Edge Sport in tip top shape! QuickLane service has been excellent. Good to know we can get quality service to keep our Edge Sport in tip top shape! More

Very professional, helpful, personable. Experienced and knowledgeable. Recently purchased used car there that needed some service. Everyone I came in contact with put customer service first. knowledgeable. Recently purchased used car there that needed some service. Everyone I came in contact with put customer service first. More

Overall a great experience. Our salesperson bill pease went over the top to find us the right vehicle in our price range. Will be purchasing all my personal vehicles and company vehicles there in the futu went over the top to find us the right vehicle in our price range. Will be purchasing all my personal vehicles and company vehicles there in the future More