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West Herr Ford of Hamburg
Hamburg, NY
267 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 267 reviews
May 27, 2023
West Herr Ford in Hamburg has always been fantastic. Robert in the service department is very knowledgeable and gets everything ( parts and service schedule) done correctly the first time and in a very Robert in the service department is very knowledgeable and gets everything ( parts and service schedule) done correctly the first time and in a very timely manner. I would totally recommend him and this dealership to have your Ford serviced. I will not go anywhere else. Thank you!!! More
by argen
Employees Worked With
Robert Pontrello
May 24, 2023
I brought my car in yesterday for an oil change, inspection and to have my rear window of my soft top looked at and I can say that I will NEVER be bringing a car back. I had an appointment at 9am th inspection and to have my rear window of my soft top looked at and I can say that I will NEVER be bringing a car back. I had an appointment at 9am the gentleman that i worked with was rude and short with me instantly telling me that he could do my oil change and inspection but not even look at my soft top I had a question about. Then 4 hours later I got a call (yet again very short and rude) saying that they could do the oil change but the inspection wouldn't pass because of a tint issue in the small quarter windows. My car has passed inspection for the last 5 years I have owned it with no changes (there is no tint issue). I looked into the inspection and he flat out lied to me saying that the inspection rules changed this year, they did not and told me that the window only allows 7% light through which is also just not true. Thats not even why I'm upset, I cant believe the lack of willingness to explain why they cant help or look at my soft top or give recommendations. I finally got a call back 6 hours after I dropped my car off, all they did was an oil change and when I asked about the soft top rear window it took another individual that worked there to offer a suggestion on where to go or how the windows in the soft top are secured. Overall just very poor customer service and a bad attitude. More
by UpsetMustangOwner
Employees Worked With
Mike
May 23, 2023
I have been buying cars from West Herr for forty years so I think that said it all for I have always been more then satisfied. I took my car in for service and Mike was so helpful and takes the time to expla I think that said it all for I have always been more then satisfied. I took my car in for service and Mike was so helpful and takes the time to explain everything. More
by jwitt27
Employees Worked With
Mike B
May 20, 2023
Personality is great, salesmanship is just how I like to deal. Mo is a super person and with skills that are super as well. He gave me information that made my deal better than I would have made it so ag deal. Mo is a super person and with skills that are super as well. He gave me information that made my deal better than I would have made it so again, Mo is a nice person with information that makes sense!! More
by dbnottis
Employees Worked With
Mo
May 20, 2023
The salesman Steve was amazingly helpful . Interested in what I needed , not pushy at all Not only a good salesman but he new the options on each car I looked at , and tried to get me the bes Interested in what I needed , not pushy at all Not only a good salesman but he new the options on each car I looked at , and tried to get me the best deal . This fellow is a born salesman! Our entire family drives a Ford product and I will mention Steve as often as possible as new car /truck needs Arise. There are 10 of us that drive a Ford product. This great salesman Steve Bielinski will always be approached first when we are ready for a new or replacement Ford More
by helen1 Tookie?
Employees Worked With
Steve Bielinski
May 15, 2023
I got nothing bad to say about WestHerr Ford. I am good friends with Mike Kable and Brad Hefner. I have bought all my cars and trucks through them and service was always great. I am good friends with Mike Kable and Brad Hefner. I have bought all my cars and trucks through them and service was always great. More
by tomjez55
Employees Worked With
Mike Kable, Joe E
May 12, 2023
I am dissatisfied with the vehicle. angry with the outcome. not dealing with West Herr again. Stressed from the whole situation. Frank the salesman I worked with wasn't the problem. angry with the outcome. not dealing with West Herr again. Stressed from the whole situation. Frank the salesman I worked with wasn't the problem. He seemed to be the only one with any care for my situation More
by Laura
Employees Worked With
Frank Russo, Mackenzie Green
May 01, 2023
First of all every employee was so courteous. Each one always said hello. Kelcey Lamm was very helpful in guiding us through our purchase. He explained everything as we went along. He was very p Each one always said hello. Kelcey Lamm was very helpful in guiding us through our purchase. He explained everything as we went along. He was very polite and very friendly. Would recommend him to anyone. John Foster was very helpful and also very friendly. Eric Miller was also friendly and helped us a lot. We also want to thank Scott Bieler for everything he helped us with. He is the nicest person we know. Thanks to the whole crew we worked with. Would definitely recommend West Herr to anyone. Thanks for being so kind. Richard and Mary Shelley. More
by rlsatheart@gmail.com
Employees Worked With
Scott Bieler, Kelcey Lamm, John Foster and Eric Miller
