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West Herr Ford of Hamburg
Hamburg, NY
282 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 282 reviews
July 05, 2023
Kelsy Lamm and Dan Sellan. DO not buy vechiles from either on these gentlemen. Kelsey is a fat lazy man behind a desk who never answers your texts or emails. HE is the worst sa DO not buy vechiles from either on these gentlemen. Kelsey is a fat lazy man behind a desk who never answers your texts or emails. HE is the worst salesman and when I asked for another sales person. I got Dan, who left me hanging because it was a holiday and his shift was over. SO instead of this being a wonderful experience with my first car in over 15 years. I should of been happy. instead it was the worst. DO NOT GO TO HAMBURG OF WEST HERR FORD, THEY SUCK. More
by smariejones1937
Employees Worked With
KELSEY LAMM AND DAN SELLAN
June 29, 2023
The customer service and respect that we received from Jason R was above and beyond what we could have expected. More dealerships and businesses should learn from him. Customer service is # 1 in his boo Jason R was above and beyond what we could have expected. More dealerships and businesses should learn from him. Customer service is # 1 in his books. When he says he is going to call you back, he calls you back. Keep it up!! More
by Jmnihill
Employees Worked With
Jason Raymond
June 24, 2023
Michael who handled the recall on my 2016 Ford SUV was very efficient. He was done in less than 15 minutes. Very fiendly and explained this new "in my driveway" service. Much appreciated since we are d very efficient. He was done in less than 15 minutes. Very fiendly and explained this new "in my driveway" service. Much appreciated since we are down to only one car. More
by dmeloon
Employees Worked With
Michael, another employee from West Herr Getzville
June 18, 2023
Customer service was extremely poor for the west Herr collision department . There was no communication or return phone calls as to progress on the vehicle in the shop being worked on or when the work w collision department . There was no communication or return phone calls as to progress on the vehicle in the shop being worked on or when the work would be complete…. A simple text would have been nice z! More
by DissappointedPsraymond
Employees Worked With
No one…. Poor
