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West Herr Ford of Hamburg

Hamburg, NY

Overview
Reviews
Vehicles
4.8
267 Reviews
Call Dealership (888) 298-2246

5025 Camp Rd.

Hamburg, NY

14075

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Showing 267 reviews

July 19, 2023

Very helpful & attentive! Quick and Easy process! Service was A+ from the Greeter to the Sales team and the financing officer! More

by geebee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily, Kelly and Eric
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July 19, 2023

Good people good service, friendly atmosphere customer service is excellent. Prices are fair and reasonable and they have a good coffee. More

by gverdi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
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July 18, 2023

There very customer oriented in doing a great job in a respectable time frame and very professional work thank you so much More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know
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July 18, 2023

Very professional service. All service was completed as requested and in a timely manner. Thank you! More

by Jcor368
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean, Jerry
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July 18, 2023

Michael came to my office to service two recalls that I had. He was extremely professional, polite and informative. The work was done quickly and the mobile service was so convenient! More

by cschiedel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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July 18, 2023

Was very considerate by calling me about issues with truck finding problem appreciate people like that work at west Herr Ford More

by Rocky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Pontrello
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July 11, 2023

Professional and kind demeanor. Excellent explanation. Thorough help. Clear steps to take Very flexible with my schedule. More

by No
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse
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July 05, 2023

Kelsy Lamm and Dan Sellan. DO not buy vechiles from either on these gentlemen. Kelsey is a fat lazy man behind a desk who never answers your texts or emails. HE is the worst sa More

by smariejones1937
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
KELSEY LAMM AND DAN SELLAN
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Jul 05, 2023 -

West Herr Ford of Hamburg responded

We are sorry to hear this was your experience with us. We have forwarded this on to our General Manager to look into this further for you. Thank you.

June 29, 2023

The customer service and respect that we received from Jason R was above and beyond what we could have expected. More dealerships and businesses should learn from him. Customer service is # 1 in his boo More

by Jmnihill
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jason Raymond
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June 27, 2023

We were treated respectfully, and Bill prevented us from making costly mistakes in our purchase. More

by Laurie
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bill Pearson
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