West Herr Dodge Ram

Relatively prompt service Anthony service advisor responsive respectful Cost of repair was worth it I would recommend this service department and this is a first for a 70 year old man responsive respectful Cost of repair was worth it I would recommend this service department and this is a first for a 70 year old man More

Courteous, friendly, professional. Extremely friendly service people and salespeople. All work is done in a timely manner. Extremely friendly service people and salespeople. All work is done in a timely manner. More

Still can’t fix my keep wrangler stop/start still not working after 5 visits to dealership I guess my next call is Dodge in Detroit working after 5 visits to dealership I guess my next call is Dodge in Detroit More

Great location great response and turn around time on my truck. BUUUUTTTT, go in knowing what your vehicle is required to have done at required interval, mileage. Stand your ground and stick with the man truck. BUUUUTTTT, go in knowing what your vehicle is required to have done at required interval, mileage. Stand your ground and stick with the manufacturer recommended service. Spark plugs on my vehicle not required until 100,000 miles not 30,000. Unless you tow heavy loads. As far as sales go, never! More

Believe me, I do not recommend this business at all, they are incredible, my jeep was there for two months just to put points on the engine and my jeep turned out worse than what I delivered it and now I don are incredible, my jeep was there for two months just to put points on the engine and my jeep turned out worse than what I delivered it and now I don't know what to do, don't buy cars here More

The dealership is very neat and clean,the people that are employed are very courteous can I help you. employed are very courteous can I help you. More

Great sales people, very knowledgeable, great experience. I worked with Jason at Toyota and Craig at Dodge. experience. I worked with Jason at Toyota and Craig at Dodge. More

Clean, Kind people, and everyone in the dealership is helpful. Also, a Fast and Excellent service department. helpful. Also, a Fast and Excellent service department. More

Very satisfied with my westherr dodge service experience. First time here but will come back for all future service needs. First time here but will come back for all future service needs. More

My most recent experience at Dodge for my Jeep to be serviced was less than par. My vehicle was dropped off for my state inspection, tire rotation, a radio/display issue, automatic engine shut off issu serviced was less than par. My vehicle was dropped off for my state inspection, tire rotation, a radio/display issue, automatic engine shut off issue and still making a squeaking noise that wasn’t fixed back in May 2022. Inspection, tire rotation and automatic engine shut off done. Radio needed a new part, and they still couldn’t figure out the squeaking noise. My vehicle was in their hands for 8 hours to accomplish all of this. The manager called me 15 minutes before they closed to tell me my vehicle was done. FIFTEEN minutes!! And not a single phone call throughout the day as to what was going on with my vehicle, their excuse was that they were “busy today”. The manager expressed no sorrow that I had wait and waited and waited all day to hear about my vehicle. Because if you call, no one answers the phone, nor calls you back if you leave a voicemail mail. The day after picking my vehicle up, I went to use my USB cord for my phone and it is no where to be found. This cord is stored in the center console and never removed from the vehicle. Yet an employee of Dodge Ram decided that the cord was theirs for the taking, even though it was not left out in plain site. These cords are not cheep at $30. After this experience I will NEVER return to dodge. Their customer service is the xxxxtiest I’ve ever experienced and their “trusted employees” steal from customers vehicles. Absolutely disgusting. More