West Herr Dodge Ram

Excellent experince with West Herr I am giving West Herr a five star rating due to my recent excellent buying experince at their Dodge Dealership. No pressure, full attention to my need I am giving West Herr a five star rating due to my recent excellent buying experince at their Dodge Dealership. No pressure, full attention to my needs and treated with the utmost respect by my salesman. This is by far the most pleasant new car buying experience and trust me, I have bought many new vehicles in the past. I highly recommend them to anyone who is considering buying, but hesitant due to past bad experiences. More

Great experience Salesman was professional, courteous, personable, and took his time to listen to what kind of vehicle we wanted and could afford. He was not pushy. W Salesman was professional, courteous, personable, and took his time to listen to what kind of vehicle we wanted and could afford. He was not pushy. We didn’t feel pressured to purchase anything. He took the time to find the right vehicle for us based on what our likes were. He explained everything in detail and answered our questions with patience. We purchased a vehicle of our choice and drove it home that day! It was a great experience overall! More

Delivery of a dirty car. Throughout the years we have purchased many cars from dealerships and I have to say that this was the worst car delivery experience. I spent over ten Throughout the years we have purchased many cars from dealerships and I have to say that this was the worst car delivery experience. I spent over ten hours on the first nice Sunday weather wise buffing out scratches and cleaning a brand new car not to mention the hundreds of $$'s in cleaning supplies used. A brand new car should look and feel like a brand new car when leaving the dealership. Spoke with salesman regarding issue who stated he mentioned the issue to management and never heard a thing back. More

Terrible Service Department A week out of warranty and they want to charge me $100.00 deductible and $125.00 diagnostic fee. Save your self the time and money and go elsewhere! A week out of warranty and they want to charge me $100.00 deductible and $125.00 diagnostic fee. Save your self the time and money and go elsewhere! More

Wonderful salesman, love my new ride! Jasen helped make this process a wonderful one. Answered all questions, and listened to my needs. Left with a great truck and a great dealer/ client r Jasen helped make this process a wonderful one. Answered all questions, and listened to my needs. Left with a great truck and a great dealer/ client relationship. More

Buyer beware is all I can say I’ve made a total of four payments on my new used 2009 Towne & Country Mini Van and I’m back in the service department again today. The first time, I I’ve made a total of four payments on my new used 2009 Towne & Country Mini Van and I’m back in the service department again today. The first time, I need two rear wheel bearings and front brakes, which West Herr did take care of. However, I’m back again, missing work, and now I have no heat. My rear windshield wiper also broke. Of course, the $2,000 warranty that they forced me to purchase doesn’t cover either repair. Who has a spare $600 plus two weeks before Christmas for a van I purchased less than 6 months ago....have no choice but to pay over $250 for a leaking radiator hose and new coolant, which seems really expensive to me and everyone that I have told. But I have to have heat in Buffalo in December. Would have been some great Christmas presents for my kids. I thought buying a new used vehicle would save me money on repairs for alittle while. I guess not, especially when I purchased a piece of junk. So not happy right now! I can’t afford to fix the rear wiper. So expensive. Not to mention I had a 2:00 appt and I’m still sitting here at 5:25 More

Truck Everyone was very nice and great to work with! They helped us find the perfect trucks for our family that was much needed!! Very very happy Everyone was very nice and great to work with! They helped us find the perfect trucks for our family that was much needed!! Very very happy More

Still can’t believe the deal I got!! Mike P and Craig F really took care of me, friendly staff and NO pressure! Listened to what I wanted and steered me into a beautiful truck and I drove Mike P and Craig F really took care of me, friendly staff and NO pressure! Listened to what I wanted and steered me into a beautiful truck and I drove home in less than 24 hours with the best deal I ever got on a new vehicle!! More

My new truck experience. everything went good except for two dents in the hood that I found when I was showing off the truck they still did not fix it everything went good except for two dents in the hood that I found when I was showing off the truck they still did not fix it More

Easy and completely satisfied Dan licker made it easy. Told him what I wanted and within the hour I had myself a brand new vehicle. Can't thank him enough. Dan licker made it easy. Told him what I wanted and within the hour I had myself a brand new vehicle. Can't thank him enough. More