West Herr Chrysler Dodge Jeep RAM Fiat of Rochester

Doan was very good with working with me and my bad credit in getting me into a quality used car. The communication was a little lacking in the process of getting the financing I needed though. I felt I shoul in getting me into a quality used car. The communication was a little lacking in the process of getting the financing I needed though. I felt I shouldn't have needed to call as many times as I did to try to get information and updates about the status of my approval. My salesperson Dan did a better job of explaining to me what was going on than the financing guy did. More

I worked with Haang Levin in purchasing a 2012 Jeep Compass. When I frist got to the dealership I wasn't sure what I wanted to buy. He helped me narrow it to the Compass when I said I wanted 4 x 4, no Compass. When I frist got to the dealership I wasn't sure what I wanted to buy. He helped me narrow it to the Compass when I said I wanted 4 x 4, no bells and whistles. First I drove a new one, then I drove a used Sportage Kia. I left the dealership and visited several other dealers. I came back to Doan because I trusted Haang and because of the dealerships inventory. When I got there he told me about a 2012 with 2,000 miles on it and that is the one I bought. We ran into a couple of snags because I was buying the car for my sister who lives in Rochester and I live in Minnesota. He professionally resolved the snags and made the deal easy. Since it was a gift, he also got a bow for me to put on the car. All in all, a very good experience. More

I had a great experience. I initially went in for a test drive only, but got an offer I couldn't refuse. Matt Tyler and all of the other staff that assisted with the process were very welcoming, honest, an drive only, but got an offer I couldn't refuse. Matt Tyler and all of the other staff that assisted with the process were very welcoming, honest, and friendly people. We did not feel any pressure to make a decision. More

Good experience negotiating with salesman. Full disclosure on all rebates, discounts and financing options. No surprises after reaching final price for trade-in or for new vehicle. Desired vehicle disclosure on all rebates, discounts and financing options. No surprises after reaching final price for trade-in or for new vehicle. Desired vehicle was not available on lot so equivalent was found in state and transported to dealership within 1 day. Similar good experience with finance department during credit check and discussion of financing terms and conditions. Vehicle was ready when promised. More

I have known John for a long time and he has always been honest and helpful. He showed me many trucks of the same description that I asked for. He pointed out the difference between them all and was very kn honest and helpful. He showed me many trucks of the same description that I asked for. He pointed out the difference between them all and was very knowledgeable on all of the vehicles. I would recommend this dealership and especially John D. to anyone. More

We had an exceptionally positive experience buying our truck from Doan chevrolet! John Dipasquali was very knowledgable,friendly and extremely patient and helpful during our time at the dealership. Ever truck from Doan chevrolet! John Dipasquali was very knowledgable,friendly and extremely patient and helpful during our time at the dealership. Every employee that we had interaction with gave us the same feeling! We have been to many dealerships and I will continue to due my business through Doan Chevy! Thank you for the opportunity to say "thank you"! More

We went to other dealers looking for a spacific suv and they tryed saleing us everything but we wanted. When we went to Doan Steve Otis greated us and ask if he could help us or if we just wanted to look,w they tryed saleing us everything but we wanted. When we went to Doan Steve Otis greated us and ask if he could help us or if we just wanted to look,we told him what we wanted to look at,he took us over to the vehicles and let us go for a test drive. he than offered us coffee and hot choclate. He did not push anything on us. he helped us get the vehicle that we wanted at a very resonable price and made sure everything worked on it. We will be repet customers and tell others also. hands down it was the best exsperence we had buying a vehicle. Thanks Doan,And Steve Otis More

Doan responded promptly to my concern noted below. They honored the service warranty and fixed the fan. I am pleased with the outcome and, more importantly, now have confidence to use Doan's service depar honored the service warranty and fixed the fan. I am pleased with the outcome and, more importantly, now have confidence to use Doan's service department in the future. ============================================================= Brought 2000 Chrysler Sebring Convertible in for service on 9/27/11 for various issues totaling $1,645.83 ($1,041.06 was for labor). One of the issues was the fan speed for heater/AC - only works on high speed. Original diagnosis was to replace blower resister. Fan worked on different speeds for a couple of weeks then only worked on high once again. Brought vehicle back in for service on 12/1/11 only to be told that the original diagnosis was incorrect. New diagnosis found motor amperage excessive causing resistor to fail - now needs bloweer motor and resistor replaced. Although the prior service work was still under warranty, they were going to charge $90 for the new diagnosis and an estimate of $383 plus tax to fix properly. I spent additional money on the upsell recommendations (spark plugs, brake pads) with the understanding that my primary concerns would be fixed. Money spent on the supplemental service work would have been used to properly fixed the fan if the proper diagnosis was made. Obviously, I would not pay for the new diagnosis because I will not be held accountable for a mechanics competency level. Needless to say, I would not agree to pay an additional $383 plus tax to fix the fan. More

Close friend who was looking to purchase a new vehicle found what she was looking for after much research. Through a casual conversation about her new purchase, it became apparent there was an excellent o found what she was looking for after much research. Through a casual conversation about her new purchase, it became apparent there was an excellent opportunity to finally replace our second vehicle. The sales consultant, Roland Tobacco was very personable, asked thorough questions of our likes and dislikes, which allowed us to make the choice of vehicle that best matched our needs. He was courteous and professional throughout the entire process. After a couple of days, he even followed up with us to determine if we were happy with our purchase and we definitely are. More

This is my third new Jeep in about 3 years from Doan. I like to work with John Schneider in particular because he is not a high pressure sales person, he listens to what we are saying, and he follows throu like to work with John Schneider in particular because he is not a high pressure sales person, he listens to what we are saying, and he follows through with his word. More