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West Herr Chevrolet of Rochester - Service Center

Rochester, NY

3.9
32 Reviews

32 Reviews of West Herr Chevrolet of Rochester - Service Center

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March 09, 2023

my service at west herr chevrolet was very very good. Mike provided me everything I needed. More

by saleem1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mike
Report | Print
January 18, 2023

Excellent service! Very nice waiting area with beverages! I liked the detailed report I received on the work that was performed and the current status of the car`s syst More

by jelam54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
December 28, 2022

Everyone there are so nice they take very good care of customers. Alex and Tom and Mike in service are the best. Not sure if the name of the young man that checked me in for my car service but he was very More

by Mjhayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name of young man in service
Report | Print
Dec 29, 2022 -

West Herr Chevrolet of Rochester responded

We are so glad to hear that! Thank you so much 😊

Dec 30, 2022 -

Mjhayes responded

You are so welcome!!

December 27, 2022

I had great customer service and they finished my car as fast as they can More

by abdiazizmahad574
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Dec 29, 2022 -

West Herr Chevrolet of Rochester responded

Thank you so much! We are so glad to hear that!😊

December 27, 2022

They are terrible! I won't go back again! They said I needed tires for $1000.00 but I didn't! More

by japsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The service manager
Report | Print
Dec 29, 2022 -

West Herr Chevrolet of Rochester responded

We are so sorry to hear this. We have reached out to our Service Manager to look into this further for you. Thank you.

December 19, 2022

I just wanted to thank the team at West Herr for taking care of the recent issue I had with my Infiniti QX80 so promptly and professionally! Rob Scherzi in sales and Michael Salvator in service were a ple More

by srossi22004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Scherzi (sales) and Michael Salvator (service)
Report | Print
November 29, 2022

It felt like a very long time for an inspection. Do you under stand this? More

by Lettiecn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Report | Print
November 04, 2022

Alex Stone was very helpful and friendly. It was a pleasure working with him and receiving all my rewards and discounts. More

by Pat
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Stone
Report | Print
October 19, 2022

Very efficient and service employee, Michael, was very thorough, explaining options and alternatives, as well as estimated cost. More

by jpiampia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Report | Print
October 16, 2022

Jerry Nash one of the most fantastic Employees of West Herr automotive dealer . He makes sure your vehicle is serviced and excellent to drive. More

by Veronicabrown4421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Nash
Report | Print
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