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West Herr Chevrolet of Rochester - Service Center

Rochester, NY

3.9
31 Reviews

31 Reviews of West Herr Chevrolet of Rochester - Service Center

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October 03, 2024

Amazing team so helpful I will always recommend West Herr Thanks for taking care of our community More

by MP Allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter
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September 17, 2024

He was Great and service great try to respond to all of need with my vehicle More

by reiddeloatchs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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September 06, 2024

Quick, friendly, everything went smoothly. They got right on it and had us on our way in record time. More

by Jfwilson49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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August 21, 2024

Thank you to this wonderful team of service professionals who helped make my visit a pleasant experience. Customer service is very important to dealerships in knowing that we are treated with respect and car More

by sheila.hayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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May 18, 2024

Sales men are awesome. They did a great job getting me into the truck I always wanted. The bad experience I had was with the service department. They said my truck wouldn' More

by jenrr1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
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May 20, 2024 -

West Herr Chevrolet of Rochester responded

We are sorry to hear this was your experience with us. If you could please reach out to our Service Manager, Bill, we would like to look into this further for you. You can reach him at 585-899-0350. Thank you.

March 01, 2024

Everything was done as expected. This was my first visit for maintenance. It was the only free visit with the purchase of a new vehicle. All went well. More

by robandlisawilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service employees
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February 29, 2024

I called they said I could use my free oil change any Chevy dealership I get there and they did not honor it. They told me all the dealerships would be fine that didn’t happen. More

by ggruttadauria1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Forgot his name
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Mar 01, 2024 -

West Herr Chevrolet of Rochester responded

We are sorry to hear this was your experience with us. If you could please reach out to our Service Manager, William, we would like to look into this further for you. You can reach him at 585-359-1300 x 201. Thank you.

December 29, 2023

Went to west Herr Chevy for warranty work and oil change. They were wonderful very polite and professional. Made me feel like a value customer This was my first visit with my 2024 Trax. I will definitel More

by sally50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My appointment was with Justin
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November 30, 2023

Very prompt and professional service. Everything was done on time. The waiting room was very clean and allowed me to work easily while waiting. More

by ddewind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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November 11, 2023

Solid professionals…. attentive to needs and very informative for planning for future services…quick and prompt services More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Report | Print
Nov 20, 2023 -

West Herr Chevrolet of Rochester responded

Kevin, we appreciate your positive feedback about our team at West Herr Chevrolet Rochester! We're glad to know you've found us professional and informative. Looking forward to assisting with any future services!

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