West Herr Buick GMC Cadillac of East Aurora

I am in awe that I have set up two appointments with Lisa Rogenmoser and with both appointments I was literally blown off. The first time was an early morning appointment and she failed to arrive to work on Rogenmoser and with both appointments I was literally blown off. The first time was an early morning appointment and she failed to arrive to work on time, thus my husband and I had to leave. Now this evening I called to confirm our appointment as I was on my way to the dealership with my husband and two small children and she was out of the the office for the evening. I cannot understand how a salesperson can repeatedly fail to make appointments with customers and not even have the courtesy to call to inform the customer that they are not going to be available. I will say that speaking to her manager Eric provided me a feeling that my voice was being heard. It's amazing that a new vehicle purchase, especially of a Cadillac Escalade, would not be a deal worthy of the commission involved. More

I dealt with Lisa and we would have bought the vehicle we were looking at but Lisa showed no interest in us at all.I mean if she would have just offered us anything we were right on the fence.We loved the ca were looking at but Lisa showed no interest in us at all.I mean if she would have just offered us anything we were right on the fence.We loved the car it was too much for our budget but we would have bought it because we loved it.I never met a car salesperson who didn't try to close a deal....but she didn't nor did she care.Maybe there was not enough commission on it.Oh well bought a car from Transitowne and got a good deal. More

I am surprised about the positive reviews this dealership and this particular employee has received. In a three week period I made repeated phone calls and left messages to have my calls returned by Lisa Ro and this particular employee has received. In a three week period I made repeated phone calls and left messages to have my calls returned by Lisa Rogenmoser. When I initially spoke to her about the new vehicle I was interested in purchasing she seemed knowledgeable and interested in working with me. Its unfortunate that in this day and age, one would have to seek out a saleperson to make a purchase rather than the salesperson looking to close a deal. I also called to speak to the store manager in hopes of making some type of progress... but unfortunately all one gets is a voice mail message. In the future I will be sure to take my buisness elsewhere at the get-go. The staff at Robert Basil in Orchard Park were thorough, knowledgeable, and interested in closing the deal ASAP. I would hope that Ms Rogenmoser chooses to give potential customers attention in the future. My purchase was not one to sneeze at and the potential future customer base would have been huge for her in the future based on my husband purchasing and leasing vehicles for his corporate employees. More

Over the last 30 years I have purchased for my family, numerous vehicles. I was lucky to have known Donald Graham for my first purchase in 1980 and have stuck with him throughout the years. Not only have numerous vehicles. I was lucky to have known Donald Graham for my first purchase in 1980 and have stuck with him throughout the years. Not only have I received excellent deals, but Donald also brings to the table a wit and style that makes the entire buying experience alot of fun. I would strongly encourage any "on the fence" buyers to come and meet Donald before pulling the trigger somewhere else. You won't be disappointed. More

Tim Bennett is an honest straight forward guy. He knows his cars and can even handle deals for new cars not carried in East Aurora. My recomendation is that if you are looking to purchase a new or used veh his cars and can even handle deals for new cars not carried in East Aurora. My recomendation is that if you are looking to purchase a new or used vehicle, see Tim Bennett. West Herr East Aurora is a great dealership with courtious and good service. I have been purchasing from them for years and plan to continue with future needs. More

The best dealership, EVER!!!! It was the best experience I've had buying a car. Honest, welcoming and fun people work there. It was like buying a car from one of my best friends. Any and everyone if you nee I've had buying a car. Honest, welcoming and fun people work there. It was like buying a car from one of my best friends. Any and everyone if you need a new car go to East Aurora West Herr!!! More

Melissa took the time to shake my hand & chat, she did a careful review of my vehicle & gave me an awesome trade-in deal, cash!..I'll be a future customer now!! did a careful review of my vehicle & gave me an awesome trade-in deal, cash!..I'll be a future customer now!! More

I would buy other car from Lisa again, she took the time to show us evcerything on the truck and call later to see how things were going with the new truck that was so nice of her she goes the extra mile to show us evcerything on the truck and call later to see how things were going with the new truck that was so nice of her she goes the extra mile More

I BOUGHT MY FIRST CAR FROM LISA IN 07' THEN RETURNED TO HER IN JANUARY FOR MY NEW CAR. SHE IS VERY EFFICIENT AND I HAD MY CAR PICKED OUT SIGNED FOR AND HOME WITHIN 3 DAYS. SHE HAS ALWAYS WORKED HARD FOR ME HER IN JANUARY FOR MY NEW CAR. SHE IS VERY EFFICIENT AND I HAD MY CAR PICKED OUT SIGNED FOR AND HOME WITHIN 3 DAYS. SHE HAS ALWAYS WORKED HARD FOR ME AND THE PEOPLE I HAVE REFERRED TO HER AND I DONT PLAN ON EVER GOING TO SOMEONE ELSE WHEN I NEED ANOTHER CAR. ALL OF THE PEOPLE THAT WORK AT THIS PARTICULAR DEALERSHIP ARE EXTREMLY FRIENDLY AND HELPFUL AND I HIGHLY RECOMMEND THEIR SERVICES. More

I recently purchased a Buick Regal , Michael Graham was extremely helpful . He took the time to set up my bluetooth andexplain the control panels to me . I have purchased my other cars at this dealership extremely helpful . He took the time to set up my bluetooth andexplain the control panels to me . I have purchased my other cars at this dealership , the service was great and the wait time short I wouhave recommened this dealership to my friends More