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West Herr Buick GMC Cadillac of East Aurora

East Aurora, NY

5.0
643 Reviews

535 Main Street

East Aurora, NY

14052

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Showing 643 reviews

October 17, 2019

Good people I love the small town feel of this dealership. Everyone is super friendly and helpful. Mike is the general manager and did a great job for me. More

by Mattlasher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bolea
November 02, 2018

It Comes Down to Your Life No joke, this dealership has no regard for your safety or your life. They are only concerned with getting you to sign the paper, even though the secon More

by cwill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave T. Brian (services), plus more, West Herr
Nov 05, 2018 -

West Herr Buick GMC Cadillac of East Aurora responded

Hello - Please reach out to our General Manager, Mike Bolea, so we can discuss the situation with you directly. Thank you. MBolea@westherr.com / 716-687-8410.

May 04, 2018

Simple fix at West herr East Aurora I've only had the caddy srx for a free months and I've already had to drive 80 plus miles three going on four times to get a simple tire replacement j More

by Cwill87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian from service and David from sales.
May 10, 2018 -

West Herr Buick GMC Cadillac of East Aurora responded

Corey - We are sorry to hear this. We have forwarded your message to our Service Manager to make him aware. Thank you.

Jun 22, 2018 -

West Herr Buick GMC Cadillac of East Aurora responded

Corey - We are sorry to hear this. We have forwarded your message to our Service Manager to make him aware. Thank you.

November 01, 2017

High pressure....sign right now or lose the deal!! Almost.....and I mean almost signed for a new vehicle. Just needed to make a decision! However, the sales rep really turned us off. He pushed to get t More

by shawtski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
June 14, 2017

Service Management Nightmare Sold us a 2012 Jeep Liberty. Gave us a rental for the week because the muffler needed to be replaced. Apparently, while lifted for the muffler, their More

by jeepnightmare
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike (service manager)
July 25, 2016

No service is poor service I had a scheduled 9:00 am appointment for an oil change and tire rotation. It should be a 45 minute service. I dropped my vehicle off at 8:45 am and More

by Disgusted customer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
?
February 24, 2015

Second car leased through Lisa Rogenmoser I am the first to admit that I dislike car shopping, however dealing with Lisa was a pleasure. She was honest, courteous and very easy to deal with. More

by Ann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Rogenmoser
December 24, 2014

Exactly what I needed! I am so in love with my new vehicle! It has so many options that make every day life easier and more enjoyable! Am absolutely perfect vehicle for anyo More

by KBockhahn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Bennett
October 08, 2014

Recent vehicle exchange. I recently bought a truck from west herr that had issues that kept coming up. I brought it in several times with the issue not being fixed. During thi More

by bpurcell88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Rowell
September 05, 2014

Bought a vehicle I previously bought a vehicle that I was not too thrilled with but they were able to worth with me and set me up with something that was more suitable More

by bpurcell88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Corey (Best salesman)