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West Herr Buick GMC Cadillac of East Aurora
East Aurora, NY
644 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 644 reviews
January 11, 2020
The dealership was great and the salesman Greg Janca was fantastic! It was the most painless buying experience I’ve had in 45 years of buying vehicles. fantastic! It was the most painless buying experience I’ve had in 45 years of buying vehicles. More
by Rszion
Employees Worked With
West Herr
January 09, 2020
This is the fourth vehicle we have purchased from West Herr East Aurora. Bruno is amazing to work with, always anticipating our needs and staying in touch. Excellent customer service! Herr East Aurora. Bruno is amazing to work with, always anticipating our needs and staying in touch. Excellent customer service! More
by Ludermand
Employees Worked With
Bruno Lombardo, Chris Thorn, Justin Kelly, West Herr
January 06, 2020
As always a great experience! Dave knew exactly what I wanted and worked with me to make sure I felt comfortable with my purchase. Dave Radar is the best! wanted and worked with me to make sure I felt comfortable with my purchase. Dave Radar is the best! More
by MJLM
Employees Worked With
Dave Radar, West Herr
January 06, 2020
Sales and sales help with the new truck was super. We were passed off to the one who tries to sell you all the extra stuff. Tires protection. Glass coat. Extended warranty. Ect. He was nice at first and were passed off to the one who tries to sell you all the extra stuff. Tires protection. Glass coat. Extended warranty. Ect. He was nice at first and when I said we didn’t want any of it he got nasty and rude with both of us trying to tell us we needed it. I told him I have extended warranty with my insurance and the rest I don’t need and he said we can get up and go back to the salesman and we told him and he said maybe he was having a bad day. This was what brought you down to 4 stars. What brought you dow to 3 stars was the prep on a almost 70 thousand dollar truck. We took delivery at night in the rain and couldn’t see how bad the inside was. Mud covered the floor during the test drive from the people that test drove it ahead of us. The mud was still on the brake and side step and on the main floor but now covered with the floor mat. We took it to delta sonic to get done. 2nd car we bought from west herr and the same issue with the delivery. I think you may want to have some managers look things over and follow up to make sure it is done. More
by Yankee6399
Employees Worked With
West Herr
January 03, 2020
Mike and charlie where great to work with. They made sure to give us everything we wanted. The process was easy and set up and ready to go for an easy process. to give us everything we wanted. The process was easy and set up and ready to go for an easy process. More
by etucker2004
Employees Worked With
Mike bundt, charlie, West Herr
January 02, 2020
After having a very rough beginning to my customer experience with a brand new 2020 vehicle, based on a unique GMC car defect; I am very happy to say that West Herr GMC of East Aurora was able to make experience with a brand new 2020 vehicle, based on a unique GMC car defect; I am very happy to say that West Herr GMC of East Aurora was able to make my experience great. I personally want to thank the manager Mike Bolea, sales rep Chuck Schmidt, and service manager John Connors. They really took a tough situation that was out of their control and made it right for me. I appreciate the time and effort they gave to make my situation right and am 💯 satisfied and would recommend them to friends and family. More
by Alison S.
Employees Worked With
Mike Bolea, Chuck Schmidt, John Connors, West Herr
January 02, 2020
I came to the dealership to explore lease end options. My previous lease - also with this dealership - was very aggressive and an excellent value. Although Lisa explained that it would be difficult to find previous lease - also with this dealership - was very aggressive and an excellent value. Although Lisa explained that it would be difficult to find such a deal on the current model year, she was able to get me in a different vehicle that was a great fit for me and also an excellent value. I highly recommend working with Lisa. She was very responsive, respectful and never pushy. More
by ekweiss
Employees Worked With
Lisa’s assistant Kristina did a great job taking us through the vehicle features. Justin Kelly was great explaining insurance info. Mike the manager was flexible on price which was much appreciated. , West Herr
January 01, 2020
I was very impressed how they met my needs and wants. Best customer service i have ever received from any dealership by far. The sales TEAM did just that and worked as a ream , very impressed Best customer service i have ever received from any dealership by far. The sales TEAM did just that and worked as a ream , very impressed More
by mikea
Employees Worked With
West Herr
December 30, 2019
Wonderful customer service and professionalism!! Since the moment I received a prompt email of the inquiry of my car, Jenn was super attentive, Nick was an amazing salesman, Charlie took care of my loan a the moment I received a prompt email of the inquiry of my car, Jenn was super attentive, Nick was an amazing salesman, Charlie took care of my loan and got me a great deal. I can’t thank enough Lisa and Kristina for explaining to me everything regarding my purchase and for waiting for me to get my car. I was treated like gold and I will recommend your team to everyone!! Claudia C. More
by claudiac222
Employees Worked With
Nick, Lisa, Kristina, Jenn and Charlie, West Herr
December 30, 2019
Greg our salesman has now sold us two Cadillac within the last year. He is welcoming, polite and makes you feel at ease. No high pressure sales or bait n switches. I highly recommend last year. He is welcoming, polite and makes you feel at ease. No high pressure sales or bait n switches. I highly recommend More
by Zohopa
Employees Worked With
West Herr
