West Herr Buick GMC Cadillac of East Aurora

This dealership was not honest about the ability to have it serviced at another West Herr dealership. It is not close to my home and now I am being told in order to have a check engine light looked at I ne it serviced at another West Herr dealership. It is not close to my home and now I am being told in order to have a check engine light looked at I need to drive the 20 miles to get there. They have no appointments open for two weeks and that is during the day so I have to take a day off of work. The car is less than a year old. Not the level of service I would expect from Cadillac. More

Chuck Pa did an excellant job at locating a pickup for me. spent about 2hrs back and forth and came up with just what i wanted.Great job. me. spent about 2hrs back and forth and came up with just what i wanted.Great job. More

Transaction was smooth although have contacted sales via text msg.emails.. phone calls to no avail. When purchased noticed few dents in hood and scratches along side. Nvr picked out the actual vehicle... wi text msg.emails.. phone calls to no avail. When purchased noticed few dents in hood and scratches along side. Nvr picked out the actual vehicle... wish i would have used my head and taken it slower.. Not too happy in end result.. More

West herr was my first choice after my vehicle was totaled. This is my third vehicle from them and I've had nothing but wonderful experiences! Melissa, Zack and Tom along with everyone else who made i totaled. This is my third vehicle from them and I've had nothing but wonderful experiences! Melissa, Zack and Tom along with everyone else who made it happen, I appreciate you all! More

I arrived 15 minutes early for my 1:30 appointment and my jeep was taken right in. I had an inspection done, oil change, and my tires rotated. Everything was said and done in an hour. Great work friendly peo jeep was taken right in. I had an inspection done, oil change, and my tires rotated. Everything was said and done in an hour. Great work friendly people! I wouldn't go anywhere else. More

I have bought my last 3 cars from West Herr GMC/ Buick in East Aurora. I believe that,in its self, speaks for itself about the dealership! East Aurora. I believe that,in its self, speaks for itself about the dealership! More

My experience at West Herr GMC Cadillac of East Aurora is generally positive, the second time around. The first purchase many years ago was excellent but a lot has changed in the dealer business. When walkin generally positive, the second time around. The first purchase many years ago was excellent but a lot has changed in the dealer business. When walking into many dealers this time around, you get the snaky feeling. From "we don't have the vehicle in stock but we can ask other dealers in the area if you make a deal" to 'here's the price....blah blah blah, are you ready to buy today?' At West Herr Dealerships you are treated with respect, particularly at the Toyota, Kia/Subarau, Honda, and GMC-Cadlilac stores. I cannot say that I have a 100% confident feeling that i did well in the deal. However, it was better than other dealerships offered. The sales associate, his sales manager were respectful. There were some issues with the vehicle that were covered by the dealer. The sales associate offered timely communication and patience while we made a decision. Allowing us to test drive multiple vehicles and asking questions. More

Extremely helpful. Great communication from Greg in the service department about the issues with my vehicle which they were able to resolve quickly and get my vehicle back to me! service department about the issues with my vehicle which they were able to resolve quickly and get my vehicle back to me! More

The work was done in a timely manner. The people were pleasant. The shuttle vehicle was very convenient with a pleasant driver. The price was very reasonable. pleasant. The shuttle vehicle was very convenient with a pleasant driver. The price was very reasonable. More