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West Coast Auto Dealers

Pasco, WA

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964 Reviews

3305 W Marie St

Pasco, WA

99301

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964 Reviews of West Coast Auto Dealers

June 30, 2019

No pressure salw Chuck and Jeremy were great. The key to the vehicle we looked at was offsite they had the person actually come back to dealership. Good customer ser More

by Name
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy O'Brien, Chuck "Hawaiian" Bishop
June 30, 2019

Great experience Thank you so Jose Gongora for all your help & patience!! You were very helpful and understanding. We will definitely be back in the future!!! LeAnna More

by leannajimerson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy O'Brien, Alex Tovar Jr., Reuben Esparza, Jose Gongora
June 28, 2019

Typical Used Car Salesman Lied to multiple times. So many broken things. Tried calling manager Mike Gonzalez at least 15 times over the last 3 months with no return call. Never More

by Jennifer C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Receptionist I think named Andrea, Miguel Gonzalez, Chuck "Hawaiian" Bishop
Aug 10, 2019 -

West Coast Auto Dealers responded

Dear Jennifer~ I am here to ensure that our customers have the best of experiences. I would love to resolve your issue for you. Would you be so kind as to call me, at the number listed below, so we can make arrangements so I can get a copy of what was promised to you? Our team works very hard to make sure that we do what we say, when we say we will do it. However, at times, we drop the ball and I apologize for that. Your documentation will assist me to ensure that you receive what you were promised in writing. I appreciate your input and hope to hear from you soon. Sincerely, Cristina Harris Customer Service Liaison 509-381-1012

June 28, 2019

Not happy Had car 3 wks was originally quoted $117, then$171 and that same day when I picked car up it was $200 Thought i was to get discount for 3 weeks but o More

by Janice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Katelyn McGraw, Anali Deleon, Justin Hanson
Aug 10, 2019 -

West Coast Auto Dealers responded

Dear Janice, I'm sorry to hear about your frustration. I would like to invite you to meet with our service manager and myself to review your service records. According to what is on file, we discounted your parts, our labor and diagnosed your vehicle at no cost (most shops charge for this service). Our service team works extremely hard to make sure our customers are satisfied with the service they receive. Please feel free to reach out to me, at the number below, so we can discuss any discrepancies I am seeing on your repair order, than what you were charged for. Sincerely~ Cristina Harris 509-381-1012

June 28, 2019

No communication Was told daily for 2 weeks that someone would call. No one called until one day and they were ready now...no heads up. Got a loaner. Got work done. More

by D4623
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chuck "Hawaiian" Bishop
Aug 10, 2019 -

West Coast Auto Dealers responded

Dear D4623 I truly believe that communication is key to any great relationship. The fact that we dropped the ball, in this area, disappoints me. We can always do better and I wanted you to know that we have been in the process, this past month, of fine tuning our internal and external communication practices. Missing out on opportunities to exceed customer's expectations is failure. My sincere apologies for our mistake. I'm grateful that you are happy with the work. I would love to hear further input from you, should you wish. Please feel free to call me at the number listed below. Sincerely~ Cristina Harris 509-381-1012

June 26, 2019

Good experience Had a good experience with the dealership. They worked very hard to earn my business. I would recommend them and could see buying another vehicle from More

by Mctews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Gonzalez, Victor Vazquez
June 26, 2019

High pressure sales, had to get replacement part. They will keep you in there until you tap out and buy the car, had to find a part that the service dept couldnt, out of pocket. Friendly and good pri More

by Justanotherbuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Germaine Sparks, Jeremy O'Brien, Katelyn McGraw, Orlando Sanchez
June 21, 2019

Exceptional dealership We all know the song. As soon as I step foot into the west coast auto dealer lot, all I wanted to do was drive. The adrenaline rush of test driving o More

by Samuel94712
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy O'Brien, Alex Tovar Jr., Larry Duran , Justin Hanson
June 20, 2019

Happy Customer Larry Duran has been awesome with my request of a type of vehicle and price. I never thought I would be able to get into a vehicle that is only a few More

by Summer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Gonzalez, Larry Duran , Victor Vazquez
June 18, 2019

Awesome customer service I went to look at a car I saw on line and Ramon was very helpful. I did not like the original car I went to see so Ramon suggested another car he had More

by Ken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fry, Ramon Rivera
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