West Chevrolet

Working with Big Country, Joe Montgomery, former Marine Vet at West Chevrolet in Alcoa was such a great experience! He’s incredibly personable, easy to talk to, and not pushy in the slightest. Sitting Vet at West Chevrolet in Alcoa was such a great experience! He’s incredibly personable, easy to talk to, and not pushy in the slightest. Sitting at his desk felt more like relaxing on a front porch with an old friend than talking numbers at a dealership. He made the whole family feel welcome and included as we checked out a pre-auction Jeep Liberty. The test drive was fun, and the atmosphere he created in the office was just as enjoyable. You can tell he genuinely cares about people, not just sales. If you want an honest, down-to-earth experience with someone who treats you like family, go see Big Country! More

Oil cap left off after oil change, went downhill from there. It took taking it back twice to get it fixed correctly. there. It took taking it back twice to get it fixed correctly. More

Had a very good experience here just today, Joe Montgomery was helping us out and I loved that he was so knowledgeable. He was very understanding with my needs for a vehicle and answered all of my Montgomery was helping us out and I loved that he was so knowledgeable. He was very understanding with my needs for a vehicle and answered all of my questions easily. Hopefully will be coming back to buy another car from him in the future! More

Fast, friendly and reasonably priced. We got a good trade in and the financing was easy We got a good trade in and the financing was easy More

Just bought a 2016 camaro from west chevrolet from Joe Montgomery "Big Country" he was excellent with customer service, a great salesman very laid back and honest thank you so much Joe! Montgomery "Big Country" he was excellent with customer service, a great salesman very laid back and honest thank you so much Joe! More

Sold my 2024 Gr Corolla Circuit, was helped by Joe “Big Country” Montgomery. He was excellent and incredibly nice, would definitely recommend to come check them out and see Big Country. Country” Montgomery. He was excellent and incredibly nice, would definitely recommend to come check them out and see Big Country. More

When I bought my brand new 2025 Equinox RS, I never imagined that within the first year and under 12,000 miles, I’d be making four warranty trips to the dealership for the same unresolved problems. imagined that within the first year and under 12,000 miles, I’d be making four warranty trips to the dealership for the same unresolved problems. Most recently, all major computer functions failed and USB, Bluetooth, CarPlay, Android Auto, the 360° camera, and even the onboard Google navigation could not be opened. This happened after West Chevy broke the original computer during an update and installed a replacement, leaving me in a rental for two weeks. After months of back‑and‑forth, they finally agreed to replace the faulty turn indicator stalk (which malfunctions and snaps the opposite direction) — an issue they’d known about but refused to cover under warranty because it wasn’t deemed “unsafe.” As for the dead computer, I was told GM is “looking into it,” but in the meantime, I should return the loaner and take back my fully loaded vehicle with no working computer at all and a turn indicator switch that signals to other drivers that I’m intending to traveling in a direction that I am not. On my most recent visit (8/23/25), West temporarily revived the system by manually clearing the cache in each app, a fix expected to last about a week. Despite two clear videos I provided, the general manager claimed not to see that my steering wheel was off‑center. The technician inspecting the turn indicator stalk also gouged the plastic steering column housing. I’ve now been told to return in 3–4 weeks for warranty trip #5 to address both the stalk and the steering wheel. Six Chevrolets. Three bought new. Every other dealership and model treated me right. My first time at West, and the incompetence is astounding. Avoid this dealership at all costs. More

Got to work with Joe Montgomery today purchasing a new family van and was blown away with the excellent service we received i highly recommend anyone come here and work with Joe! family van and was blown away with the excellent service we received i highly recommend anyone come here and work with Joe! More

Went to West Chevrolet looking for a new vehicle. My salesperson, Joe Montgomery, was extremely professional and helped me through each step of the process, including giving me a great deal on a new My salesperson, Joe Montgomery, was extremely professional and helped me through each step of the process, including giving me a great deal on a new 2025 vehicle. His customer service was top tier and made the car buying process easy with no headaches. Would recommend to anyone who values great customer service and transparency along with great deals for the customer. More

David Biggerstaff will have you out the door in less than 90 minutes with a great APR! Very polite guy understood my needs perfectly, very knowledgeable about Chevy products. He made the purchase experience 90 minutes with a great APR! Very polite guy understood my needs perfectly, very knowledgeable about Chevy products. He made the purchase experience very smooth and painless unlike the other dealers in this local market. And he hooked up not one but both of my phones to the gadgets in the truck! This man is brilliant! More