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West Chevrolet

Alcoa, TN

3.8
106 Reviews

3450 Airport Hwy

Alcoa, TN

37701

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Showing 106 reviews

December 02, 2024

Service dept I have no use for. Stay away from this dealership, if you used service department you will regret going there More

by boydphillips
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie
November 20, 2024

West service staff were courteous and helpful throughout the whole process. They were very professional and easy to work with. I would like to say a job well done by both Christen Woods Service Writer. t More

by me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christen Woods
November 11, 2024

I had a problem with my sunroof not closing. Eddie in the service department went above and beyond to get it fixed quick and on my way. Great sevice! More

by amysark91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Zamora
October 02, 2024

Fantastic customer service. Our sales associate Ostyn was very knowledgeable, kind and very professional. Definitely recommend. More

by LHopkins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ostyn Pruitt
September 23, 2024

I had to bring my vehicle in to get the front driver turn signal bulb changed. Everyone was so nice. It was the best I had ever been treated. The technician, Chase changed the bulb for me. He is a very valua More

by allenchastain8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase, I did not know the service advisor
August 05, 2024

Scheduled for oil change/tire rotation. Received only an oil change and it took two hours to complete. More

by DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
July 02, 2024

Great customer service! I appreciated the communication status throughout the service. Well done and will definitely be coming back. More

by jrsellers09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Zamora
June 25, 2024

Frank Damante at West Chevrolet was just awesome! !! Out of all of the car purchases I have made, this was by far the best experience. Everyone was very helpful and friendly. I would STRONGLY recommen More

by jmjones1998
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Damante
June 12, 2024

Standard oil change went normal. I feel they do a great job and continued to go back. I shopped new tires a while back and got the best deal from West and will do it again. More

by dave4636
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Zamora
June 03, 2024

Never again will I buy a vehicle from these crooks again, they are liars and thieves. Bought a truck from them and salesman Frank, said the driver’s side heated seat did not work, said he took it in the sh More

by Debbie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Frank
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