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West Broad Kia

Richmond, VA

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9 Reviews

8301 W Broad St

Richmond, VA

23294

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9 Reviews of West Broad Kia

January 11, 2024

We received a letter about recalls from Kia, one had to do with the steering column one had to do with the engine itself with the software, and one had to do with the airbag I believe. The car was operatin More

by David Mount
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
November 21, 2023

I was very happy with the service center this morning. I took our Kia Rio in for a free fixing of a trunk release latch. The staff did a very good job. They were efficient, and I had a nice wait in their More

by janicejmacavoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Borges
May 01, 2021

Terrible unprofessional behavior of Service Staff, where I could not book an appt for service. One Service guy was friendly the other named Paul was rude. Will not be returning for recall service. Will jo More

by Don't Buy Kias
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
paul
May 31, 2021 -

West Broad Kia responded

I am sorry to hear that you feel you received bad service from us. I would like to understand what happened. Would you please call or text me at (804) 265-4935? Edit 6/28: Paul no longer works for us. We expect our service advisors to be friendly and professional to our customers, and take seriously our customer's feedback regarding their visits to our store.

July 22, 2020

Several Major Issues. I bought a BRAND NEW 2020 Kia Soul and after 5 months of owning it (1,600K miles), there was a transmission issue where the entire transmission had to More

by jlarry07
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown., Andrew Getchell
Jul 29, 2020 -

West Broad Kia responded

We appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to us, We understand your frustration at having the transmision issue that you experienced and we worked as quickly as possible to make the necessary repair. Kia stands behind its vehicles, which is why we have an industry leading warranty, and Kia was just awarded top place for its initial quality, so you made a sound choice in choosing a Kia vehicle and for choosing us for your service needs. I will pass on your feedback regarding vacuuming. In the past, that has not been an offering we've provided because of privacy and liability concerns. Regarding the mask, the service manager said that he already spoke with you, and explained that our technicians wear cloth masks so we are unable to explain how that particular mask made its way into your car. Regards, Andrew Getchell, Internet Sales Manager 804.265.4935

May 30, 2019

Service I had a problem booking a service appointment with them. The on-line booking system said I would get a call back to set up the appointment, I did not. More

by Grits Girl
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service Supervisor
January 19, 2017

Great experience We had a great experience with everyone at Pearson Kia while looking for just the right used vehicle. Chad Curry was our salesman, and he was no press More

by CharW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Curry, Shawn Siegel,, Toby Lefebvre
November 12, 2015

Crooks!!!!!!!!!!!! Pricing and service would indicate the old bait and switch!!!!!!!!!! Not trustworthy and would not recommend to anyone. This is run by the villians, s More

by gcf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bobby
July 07, 2015

Excellent The quality of service was excellent. I was not meet with "pressure" sales. The sales associated let me ask questions he encouraged me to look arou More

by rglewis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rashaud P. Johnson
June 06, 2015

Great Service and Staff! Had a great experience with my visit all the staff were very friendly and helpful! And Toby was a big help! Very satisfied with the car and the servic More

by Mujarjn1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Toby