Wesley Chapel Toyota - Service Center

MY 2021 Ruby Flare Pearl Highlander XLE with gray interior Kelsey Nash approached me in the showroom on March 8th along with Caleb. I told him I was interested in a Toyota, specifically a Highlan interior Kelsey Nash approached me in the showroom on March 8th along with Caleb. I told him I was interested in a Toyota, specifically a Highlander model. Kelsey and Caleb showed and explained all the features of the XLE model with the one on the lot. I took one out for a drive and liked the way it drove and handled. I saw the Ruby Flare Pearl XLE with the gray interior on the showroom floor and decided on that one. A short time later I was the owner of that Highlander XLE !!! Kelsey was very helpful during my visit. He answered all my questions with very thorough explanations even explaining something in a different way so I understood. Kelsey is very professional, friendly and efficient. He is a big plus for Wesley Chapel Toyota. Kelsey and Caleb delivered my Highlander XLE to my home. My wife and I had discussed getting a Highlander previously and when I saw the red Highlander XLE on the showroom floor, I knew she would be happy with it. It has everything both she and I wanted. This was going to be a surprise for my wife. She had no idea it would be in the driveway when she came home today. What is even better, Kelsey let me use a bow to put on the car!!! I was waiting at the car when she pulled up and she was blown away!!! Totally surprised and really, really happy. A great big thanks to Kelsey and Caleb. More

Was excelent Service and attentionSevice Dpt Pedro Rico Was excelent Service and attention Sevice Dpt Pedro Rico excelent I had more than 8 years with This dealer And I am too happy and satisfaid Was excelent Service and attention Sevice Dpt Pedro Rico excelent I had more than 8 years with This dealer And I am too happy and satisfaid More

Your service representative Roland greeted me and walked me through the process and explained all in a language I understood. Johnny in the shop also explained all in a language I could understand, he also me through the process and explained all in a language I understood. Johnny in the shop also explained all in a language I could understand, he also answered my questions. Overall the experience was great. More

I always take my RAV4 to Wesley Chapel Toyota for maintenance and service needs. This time Pedro was my service rep. He was very friendly, efficient and explaining what was being done and what would maintenance and service needs. This time Pedro was my service rep. He was very friendly, efficient and explaining what was being done and what would need attention at a later date. More

Roland @ Wesley Chapel Toyota is a GREAT Service Manager. Needed insurance repair done and he worked closely with my Insurance company to get my 2021 PRIUS back in tip-top shape with no complaints. Hey, Wesl Needed insurance repair done and he worked closely with my Insurance company to get my 2021 PRIUS back in tip-top shape with no complaints. Hey, Wesley Chapel Toyota, this guy's a keeper! More

Chris was awesome! He addressed any questions and concerns we had and made the entire process very simple. Great service. We will definitely be back! concerns we had and made the entire process very simple. Great service. We will definitely be back! More

Thank you kylie for taking Care everything keep the good work and all the people who work and my Car And Mike for always be theare work and all the people who work and my Car And Mike for always be theare More

Excellent service and personable staff...I know my car is in good hands at WCT and I depend on them to keep my car in tip top condition. in good hands at WCT and I depend on them to keep my car in tip top condition. More

First and foremost, let me take an opportunity to praise Jose Herrada. He was a delightful, professional, and prompt in the matters that were within his realm of control. If the transaction would have ended Jose Herrada. He was a delightful, professional, and prompt in the matters that were within his realm of control. If the transaction would have ended there this review would have been 5 stars and 2 thumbs up, however it didn't. Earlier this month, I went in to purchase a vehicle for my business, had a guarantor, proof of income, active on sunbiz etc. Filled out the paperwork on terms that I felt was fair. Took a picture with the bow on the vehicle, took delivery of the vehicle and was on my way. After a week or so I get a quite alarming message from Waseam Khalif a financing manager. Stating I need to come in. As with business and personal affairs I truly believe my time is valuable. No need to sugarcoat and no need to waste daylight. The message that was sent was eerily vague. He stated there was an "issue with the paperwork". Fast forward with my work day I get another message from Waseam that states "I was just informed by my boss for you to just bring us the car back today!" I politely asked for a copy of the paperwork to be sent to the email that was on file so my lawyer and I can take a look at it. This gives me an opportunity to review the paperwork at a convenient time and not under pressure of the financing department and car salesman. Waseam then proceeds to tell me "there isn't anything to send you". At this point in time red flags are going off I mean after all why would I be coming back if I was not going to sign additional paperwork? To add insult to injury the next day I get a message informing me that if "I do not stop by today or tomorrow we will have to report the vehicle stolen." As a fairly knowledgeable individual Im aware that consumers have rights just as dealers do. If you are unaware of your rights I implore you to take a look at them so you can ensure you're being treated fairly. This is a textbook definition of "spot delivery" or also know as "yo-yo" financing. Spot delivery is Anticipatory Theft. Furthermore it violates the Truth in Lending Act. What dealerships will not openly disclose with you is that dealerships are the first creditors and the "banks" are third parties. So the expression "the bank deal fell through" or whatever erroneous jargon is utilized is not necessarily true. It simply means the third party banks did not want to take on the conditions of loan that were explicitly expressed In your purchase agreement. The dealership(creditor) can and has or else they wouldn't be contracting it out to a third party. When you understand that car dealerships are in the business of selling cars and not necessarily financing a lot of the tactics utilized make perfectly good sense. Lastly,please ensure you do your research. Know your rights as a consumer, and if you are being treated unfairly due to the unscrupulous and greedy financing managers know that you can fill out a report on the Federal Trade Commission. Hope this helps save someone time, and heartache in the second largest investment most individuals make. If there was an "issue with the paperwork" where I as a consumer made a mistake would there be any leniency? The answer to that is absolutely not, with that being said when people reveal their true colors believe them the first time. Thanks for coming to my TedTalk and Thanks Wesley Chapel Toyota! More

Great service..Pedro has excellent customer skill..he knows how to take care clients...I feel very confident and comfortable whit all his advice about my car. knows how to take care clients...I feel very confident and comfortable whit all his advice about my car. More