Wesley Chapel Toyota - Service Center

Worked with Megan in the service department for a recall issue with my 2022 Highlander. My appointment was for 3:00 PM but they were backed up. They did the recall work and a 10000 mile oil change. They pr issue with my 2022 Highlander. My appointment was for 3:00 PM but they were backed up. They did the recall work and a 10000 mile oil change. They provided transportation to a local shopping center which was better for my wife than sitting in the waiting room. Got out around 6:15 PM. Megan was apologetic for the delay. More

I had a scheduled appointment for an oil change at 3:00pm came here a few minutes before. 2hours 15 minutes later they are still not done. Then service said they pulled it in about an hour ago and it still i came here a few minutes before. 2hours 15 minutes later they are still not done. Then service said they pulled it in about an hour ago and it still isn’t done. We bought the car here and we’ve been loyal to this location. I just think it’s a little bit messed up that even with an appointment it’s taken this long and still isn’t done. Service needs to do better. More

Service department is always courteous and timely. My service advisor Amber Stordahl always does an excellent job taking care of my vehicle and my needs. My service advisor Amber Stordahl always does an excellent job taking care of my vehicle and my needs. More

Excelente atención de parte de Cesar González en este dealer, siempre atento a todos mis requerimientos. Gracias. dealer, siempre atento a todos mis requerimientos. Gracias. More

Excelente atención la de Cesar en el área de servicio. Satisfecha en tiempo y calidad Satisfecha en tiempo y calidad More

Donald Sherwood was my Service Provider; he did an excellent job. Very knowledgeable and got my car fixed in a timely manner. excellent job. Very knowledgeable and got my car fixed in a timely manner. More

Thanks David for taking care of my little old Betsy Rav4 she is all good now!!! Thank you for taking care of my rental!!! she is all good now!!! Thank you for taking care of my rental!!! More

Went to dealership for oil change and transmission oil change . Went to pay for bill only to find out that they were charging me for an air filter. Only problem is that I replaced the air filter 3 days ea change . Went to pay for bill only to find out that they were charging me for an air filter. Only problem is that I replaced the air filter 3 days earlier . A 65$ charge. No one from dealership called me to tell me that a air filter was needed. Terrible customer service . I will call BBB in morning on this terrible service dept. We bought the vehicle there along with tires and all service repairs were done there. I will never go back. How many other people have they ripped off??? More

Excellent service! Lisa in the service department was very nice, knowledgeable and helpful. She was thorough in addressing all my concerns and was very efficient. Lisa in the service department was very nice, knowledgeable and helpful. She was thorough in addressing all my concerns and was very efficient. More

I ordered a battery online to take advantage of a 25 percent discount promo offer and had it sent to Wesley Chapel Toyota to be installed. I contacted Kyle Ahrens the day I was notified that it was at t percent discount promo offer and had it sent to Wesley Chapel Toyota to be installed. I contacted Kyle Ahrens the day I was notified that it was at the dealer and he arranged to have it installed that same day at a time that suited my convenience. Once again, excellent service from Wesley Chapel Toyota and Kyle specifically. More