Wesley Chapel Toyota

it was a great dealership and the salesperson Eric was great as well, he help made the whole getting a new car experience more smoothly. great as well, he help made the whole getting a new car experience more smoothly. More

We stopped by your dealership this afternoon with the intention of buying a new Avalon. We were greeted outside courteously by a young man who summoned Frank, with whom we had previously talked. Fr intention of buying a new Avalon. We were greeted outside courteously by a young man who summoned Frank, with whom we had previously talked. Frank turned us over to Mike who took us to the exact car we were looking for and proceeded to give a thorough explanation and demonstration of the car's features. We then took a test drive. The price negotiation was reasonable and we consider we were treated fairly. You have an excellent staff and are fortunate to have individuals like Mike, Frank and P. J. on your team. More

It was a pleasure to work with Curt, he was genuinely interested in helping me select an automobile. He found the exact car I was describing and a bonus was that it happened to be a new demo (2012 Camry) interested in helping me select an automobile. He found the exact car I was describing and a bonus was that it happened to be a new demo (2012 Camry) with very low miles. The sales manager was very willing to deal with my trade so we were able to come to a price that was acceptable to both of us. Although Curt was new with WCT he was quite knowledgeable. I also enjoyed the Christmas party where I was able to meet more department managers and learn about all the services available. Ronald Bujok More

I went in to get information on a Hybrid vehicle and was immediately welcomed by Frank. I didn't purchase the vehicle that day, but Frank called me the next day and mentioned some great deals that I could b immediately welcomed by Frank. I didn't purchase the vehicle that day, but Frank called me the next day and mentioned some great deals that I could benefit from. I went back in to see him and a few short hours later droveaway on my new vehicle. I can honestly say that the way I was treated by Frank played a huge role on my final purchase decision. I HATE when a sales person is pushy and impatient, which Frank was not. I will definitely recommend this dealership to all my friends and will purchase my next vehicle from them. Great job! More

Richard King and Eric Reilley provided excellent service when I traded in my Toyota Solara for a Toyota Tundra. I was picky when it came to the color and additional features of the truck,the salesmen mana when I traded in my Toyota Solara for a Toyota Tundra. I was picky when it came to the color and additional features of the truck,the salesmen managed to find me the right truck within 24 hours and followed up with me immedietly. Both salesmen were extremely serviceminded and not pushy at all, which is nice when you are doing any kind of big purchase. A very nice car buying experience overall, and with the truck I am now the coolest dad around according to my 10 year old son. More

I went into the dealership for an oil change on my 09 camry. While there I spoke with Matt schemkes about a new car. He spent alot of time with myself looking over the 2012 camrys. He wanted to make s camry. While there I spoke with Matt schemkes about a new car. He spent alot of time with myself looking over the 2012 camrys. He wanted to make sure it was the car i wanted, and let me test drive two different cars. Then i looked at 2012 carollas and test drove one also. I wanted more power so I went back to the camrys. After a couple test drives and a few hours Matt and I found the car I was looking for. He helped get me in it with lower payments, no money down, and bought my 09 camry off me. He helped me get set up with the bluetooth in the car that has been a big help. Matt was alot of help and I personally just wanted to thank him. ~Ben More

We had a pre-arranged meeting with David Williams to discuss the possible leasing of a Highlander. We were met in the parking lot by Joe Cirillo who immediately took us into the sales floor and notified discuss the possible leasing of a Highlander. We were met in the parking lot by Joe Cirillo who immediately took us into the sales floor and notified Mr. Williams we were there. Mr. Williams then asked Joe to show us their selection of Highlanders. After looking at several and deciding on one, it was time to crunch the numbers. The payment on the vehicle we were interested was just a bit higher than what my wife and I wanted to pay. The general manager and Joe then took us out to show us vehicles which may fit into our price range and still have the options we wanted. They were able to locate a "demo" vehicle which fit both criteria and we drove the Highlander home that day. Thanks to David Williams and his team for their patience and getting us into the vehicle wanted. More

Update: Patrick, Mark and Cathy stepped in to right Update: Patrick, Mark and Cathy stepped in to right the issues I identified in my previous post. They fixed the scratch on my truck, gave me a car Update: Patrick, Mark and Cathy stepped in to right the issues I identified in my previous post. They fixed the scratch on my truck, gave me a car to use and treated me with courtesy. Based on how they handled my problem, I definitely recommend Wesley Chapel Toyota as a great dealership to do business with. I look forward to buying my 9th and 10th Toyotas from Wesley Chapel Toyota. Bought a Tundra in Feb, 2011, 4 door with an 8 foot bed and a bed liner. The bed liner never fit. Bobby the service rep said that they knew that they didnt fit and I was lucky mine fit better than most. I was not happy with the way the liner fit but they did not fix it. I was told i would be contacted by the Service Mgr - never contacted me. Today, I went in for a scheduled service appointment. I was 15 minutes early but wound up waiting 45 minutes. I left the lot after the truck was serviced and went to another appointment. I discovered that there was a scratch on my front bumper that was not there before. I returned to the dealership, spoke with Gina, she said she would tell the Service Mgr and I would be called. However, since I had left without noticing it she was not willing to assist me. I have talked to Toyota USA and filed a complaint. I expect my truck to be repaired, the scratch was not on the bumper when I brought it in nor did they note it on the vehicle condition service sheet when they did their original inspection before servicing the vehicle. More

I came in the dealer to trade my Infiniti for another infiniti. I made it clear from the first moment i arrived at the dealership what my budget was. $10,000. All in. Mike Peletier told me the pric infiniti. I made it clear from the first moment i arrived at the dealership what my budget was. $10,000. All in. Mike Peletier told me the price was $15k. And i left the store. On my way home, the sales manager Patrick Abad called me 4 times. He told me that because of year end, and my credit and his desire to move cars, at the close of the calendar year, he will make a deal with me. And we did. I agreed to pay $10,8000. I conceded $800. He gave me a good interest rate. I said is it done? He said, YES. Done. The sales man was to drive the car to my home that night or the next day. The next morning, the sales man, Mike, calls me and says, someone ELSE bought the car. I said not possible? We made a deal. Patrick the sales manager, the man who called me 4 times in my vehicle, refused to call me back and discuss. Has not returned my 10 requests for a call back. In my 35 year business career this is the single sleeziest episode i have ever experienced. These are deeply dishonest, corrupt, and direputable people. Stay away. Scum. I have complete phone records, transcripts and a receipt from a third party insepector who looked at the car at my expense and has confirmed in writing the car was promised and sold to me. i would be delighted to share all records with any interested party. More

Just bought a 2012 Sienna at Wesley Chapel Toyota today and Mike Pelletier and PJ were superb. Another Toyota Dealer near Brandon let us down saying they had a car when they did not and Wesley Chapel To and Mike Pelletier and PJ were superb. Another Toyota Dealer near Brandon let us down saying they had a car when they did not and Wesley Chapel Toyota came to the rescue. They matched the deal and provided a new Sienna the same day ! We got prices from four dealerships over the internet and Wesley were by far the most attentive and responded promptly to our emails. The dealership is state of the art and this family business clearly puts customers as their top focus. They have a creche for kids, a great waiting area with coffee and cookies and even massage and nails if you get really bored ! We met many staff who were all very happy and clearly proud of who they work for - it tells you alot about the owners of this dealership - they look after their people well. The raving wall, the Chairmans Club - all great touches. They look after every customer need and Mike was absolutely professional and excellent. We are delighted with our new Sienna XLE which is an awesome vehicle. I could not give them a higher recommendation. Denys More