Wesley Chapel Nissan - Service Center

Excellent customer service Cullen I Went to service my vehicle and everything was great. He explained everything that I had address before service and what needs to be fixed. Greatly appreciated. vehicle and everything was great. He explained everything that I had address before service and what needs to be fixed. Greatly appreciated. More

He is very helpful salesman I’m going to recommend him with all my friends im sure they will go n see See him thanks you GABRIEL for your help with all my friends im sure they will go n see See him thanks you GABRIEL for your help More

Making Lemonade On a recent trip to the service department to get a routine oil change my simple trip turned into a longer visit than I had anticipated. Thankfully my On a recent trip to the service department to get a routine oil change my simple trip turned into a longer visit than I had anticipated. Thankfully my #1 service advisor John Zacharewich was in and he was the one to break it to me that my vehicle was in need of several repairs. Not what I wanted to hear, but no surprise as my car had reached another milestone and I had started to see/feel areas of concern. The repairs were significant and even if I took the car somewhere else, the bill would have been quite significant. After reviewing my car and seeing what I had ahead of me I decided to have a conversation with Piero Marruffo, I immediately noted that it was not my intention to buy a car on this visit. After discussing what I had interest in seeing, pulling up my current car on Kelly Blue Book and seeing what was in the lot he helped me narrow in on a choice. During the process I didn't feel rushed or pressured and he listened to my demands and was able to deliver. With everyone willing to assist me in this process my lemons turned into lemonade and for that I am grateful. More

Excellent experienced service team!! Jordan Ibanez is a diamond in the rough!! Knows his job and has excellent customer service skills. Truly a pleasant experience. I will recommend al Jordan Ibanez is a diamond in the rough!! Knows his job and has excellent customer service skills. Truly a pleasant experience. I will recommend all family & friends because of him!:) More

Professional and efficient! This has always been a competent Nissan dealership which I trust to keep my vehicle in the best of service. I value their expertise in keeping my car This has always been a competent Nissan dealership which I trust to keep my vehicle in the best of service. I value their expertise in keeping my car in tip top shape that I may confidently sell it when I am ready for another vehicle. More

Service appt BS Made an appt online... it said 'Waiting while work is performed'. I showed up and they said they couldn't look at it for 2-3 hours. WASTE OF TIME!!! Made an appt online... it said 'Waiting while work is performed'. I showed up and they said they couldn't look at it for 2-3 hours. WASTE OF TIME!!!! !!!! ! More

Great service and proactive responses from the service technicians. My car was serviced within the promised timeframe and was receiving updates from the team. They also served free popcorn and chocolates technicians. My car was serviced within the promised timeframe and was receiving updates from the team. They also served free popcorn and chocolates while you wait More

Great service Since moving to Florida in 1997 I always purchased my cars with Ferman but as of 2016 when I purchased from Wesley chapel Nissan that’s the only deale Since moving to Florida in 1997 I always purchased my cars with Ferman but as of 2016 when I purchased from Wesley chapel Nissan that’s the only dealership I’ll go to mainly because of your service writer John he’s honest, knowledgeable and he has also given me go advise. It’s nice to see great customer service skills he has and that’s important as a senior on a fixed income More