Wes Finch Auto Plaza

Worst customer experience ever. Sales guy was good the rest of the team was terrible. Finance guy was horrible. Made multiple mistakes and sent us the documents to our phones to ele Sales guy was good the rest of the team was terrible. Finance guy was horrible. Made multiple mistakes and sent us the documents to our phones to electronically sign. Didn’t even go over them with us. We pointed out the errors and we were told he might have to send us other documents later if the financing company catches it. We were told to sign the leasing documents because he accidentally hit that button as well (purchased a new vehicle not leasing). Then we received a phone call a few days later after taking possession of the vehicle from a financial company wanting to know if we were going to purchase the vehicle. No one did any post sale walk around and explaining of the options if we had any questions. In fact, they pushed the Onstar button and walked away and no one ever came back outside. Extremely disappointed in the dealership. More

Dropped off my vehicle for an oil change and voiced a concern about a ticking sound that had just started. They said it’s only here for an oil change and did not want to schedule another appointment to l concern about a ticking sound that had just started. They said it’s only here for an oil change and did not want to schedule another appointment to look into the noise. Good thing it has the lifetime warranty so I will not have to pay for a new engine. But still disappointed in customer care. More

Over the years I have purchased 4 new vehicles from Wes Finch Auto Plaza. The sales staff have always been great. Of course I have chosen to have those vehicles serviced by Wes Finch and I have found the Finch Auto Plaza. The sales staff have always been great. Of course I have chosen to have those vehicles serviced by Wes Finch and I have found them always going above and beyone excellence! More

After buying cars from other dealerships over the years I have returned to hometown buying. Nothing beats the service from a smaller hometown dealership that appreciates your business. have returned to hometown buying. Nothing beats the service from a smaller hometown dealership that appreciates your business. More

Would never buy a vehicle from Wes Finch in Grinnell. Arranged a time with the salesman to make an hour trip to look at a used pickup only to arrive and the truck had been loaned out. Received a call f Arranged a time with the salesman to make an hour trip to look at a used pickup only to arrive and the truck had been loaned out. Received a call from the sales manager the next day that the pickup was back at the dealership. Due to our schedule we couldn't make the hour trip that day and asked them to hold it for 2 days since it was there error in the first place, was told the only way they could hold it was if we put down a $500 deposit. They were in no way accommodating to the fact that they made an error. We had an appointment, drove and hour, the truck was not there. Holding it for 2 days was out of the question unless we paid a deposit. Terrible customer service. Do not recommend to anyone!! More

I rated them 4 star because no one is perfect. ...but they are close. They are always accommodating. ...but they are close. They are always accommodating. More

AMAZING customer service! !! We have bought several new vehicles in the past from different dealerships and this was by far our best experience! We drove 6 hours to pick up a C !! We have bought several new vehicles in the past from different dealerships and this was by far our best experience! We drove 6 hours to pick up a Chevy Tahoe and the staff blew me away. Very professional and helpful! They had all our paper work ready to go when we got there. Flawless transaction, treated us fair on our trade, We will be back! More

Only go there because of lifetime warranty. Oil change took over an hour and a half. Ridiculous. Oil change took over an hour and a half. Ridiculous. More

Working with Keaton and Wes Finch was a very positive experience. We found the Bolt EUV we wanted at the dealership and Keaton made it happen! He was great at getting us the information we needed, quick experience. We found the Bolt EUV we wanted at the dealership and Keaton made it happen! He was great at getting us the information we needed, quick to answer our questions and enthusiastic about our new car. Tate in the finance department made the loan process quick and easy. The whole process was very seamless. We would buy from Wes Finch again. More

Very pleasant to work with. Very reasonable. No sales pressure. Everything you'd want to experience when buying a vehicle. Very reasonable. No sales pressure. Everything you'd want to experience when buying a vehicle. More