Wes Finch Auto Plaza

I had my 2021 Chevy Bolt towed to Wes Finch for service, the battery was no longer charging. I stopped in the day after to speak to the service department to tell them what was going on and to make sure the the battery was no longer charging. I stopped in the day after to speak to the service department to tell them what was going on and to make sure they had my contact info. I kept checking back every two to three days to see how it was going. They kept telling me they couldn't figure it out and that they were talking to GM Service Technicians trying to diagnose the issue. After a month of this I called GM's EV Concierge Service and opened a ticket to try to get Wes Finch some help so I could get my car back. I won't go into the unbelievably horrible service GM has and how useless their customer service is. I did find out that Wes Finch had never opened a Tech Ticket with GM so they were just lying to me the whole time, to what end I have no idea. After three more weeks of trying to get help from GM, I finally called the dealership I purchased the car from. I spoke to one of the owners and he was great. They towed my car down to their dealership and within a weeks figured out the issue and the car is ready to go. During this entire event do you know how many times Wes Finch called and updated me on the status of my car? ZERO!! When Chad from Vaughn Automotive called Wes Finches service manager they told Chad that they hadn't done anything with the car and it was just sitting behind the building. So, by letting my car just sit there for 2 months the 12V battery went dead. Vaughn just put a new battery in it, checked the error codes from the computer, reprogrammed it and the car is as good as new. DO NOT TAKE YOUR EV TO WES FINCH!! More

The service department was excellent! !! They were courteous, knowledgeable, thorough (especially items I did not know had issues) and I like to make sure my vehicle is in good shape and !! They were courteous, knowledgeable, thorough (especially items I did not know had issues) and I like to make sure my vehicle is in good shape and completed the work promptly!!! Highly recommend! More

Very Professional and Friendly! Good Quality Service and they Never make me feel like I'm bothering them Good Quality Service and they Never make me feel like I'm bothering them More

Repeatedly could not find my appointment in the computer, on phone call send in person. on phone call send in person. More

Wes Finch provides good service and has pleasant employees. I would recommend Wes Finch to my friends and family. employees. I would recommend Wes Finch to my friends and family. More

Good quality service couldn't beat it! ! My son loves the car so everything was worth coming to Wes Finch Auto!!! ! My son loves the car so everything was worth coming to Wes Finch Auto!!! More

Daughter bought me a detailing for Christmas a year ago and have tried to make several appointments but they are always to busy or have no help then promise to call be when have an opening. I even ask for and have tried to make several appointments but they are always to busy or have no help then promise to call be when have an opening. I even ask for money back but refuse What a scam More