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Werner Mazda - Service Center

Manchester, NH

4.7
1,681 Reviews

1,681 Reviews of Werner Mazda - Service Center

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August 06, 2018

routine oil change service dept/general staff were very courteous and very polite while waiting; felt very at ease while in the waiting area. All staff seemed to be in More

by dbernaiche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Werner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Trabucco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : owner of dealership bob werner, Jess Kinney, Jenn Lupo
Aug 08, 2018 -

Werner Mazda responded

Thanks Dave!!!

August 06, 2018

Always a great experience! I was able to borrow a car while mine was serviced so easily, and in the past when waiting in their service lounge I was comfortable, fed and impresse More

by JMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Kinney
Aug 06, 2018 -

Werner Mazda responded

thank you for the review!!

August 06, 2018

Awful waste of money. Work took too long and job wasn't done Would never go back again had oil change & tire rotation done. Almost had accident. Not worth deal. Cant explain as there is only 25 words. More

by debbiefl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jess Kinney
Aug 06, 2018 -

Werner Mazda responded

I am sorry this happened to you and your vehicle. I am very happy that you are safe and there was no accident. Our techs take pride in doing a great job and doing right the first time. This is not something that is acceptable to us. We truly apologize and would like to wish you you the best.

August 06, 2018

Excellent customer care. Service depth cares about its customers and is willing to work with them for the most affordable solution to car repairs. Very personable service w More

by PBDORAN626
Recommend Dealer
Yes
Employees Worked With
john obrien, Jess Kinney, Jenn Lupo
Aug 06, 2018 -

Werner Mazda responded

Thank you for the review!!

July 31, 2018

Service Got me in and out in no time at all. Kept me informed on what needed to be done with my car. Even fed me breakfast!! More

by ginnikky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Kinney, Jenn Lupo
Aug 01, 2018 -

Werner Mazda responded

Thank you for the review!!

July 31, 2018

Great service A quick efficient service that covered everything needed or desired while also providing information for future reference. The service also kept me up More

by daniel_hunt_jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Coppola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenn Lupo
Aug 01, 2018 -

Werner Mazda responded

Thank you for the review!!

July 31, 2018

Quick & convenient Pleased they could take me the same day as I had a tire with low pressure. Turns out there was an industrial grade staple in my tire. They had me in More

by anna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
john obrien
Aug 01, 2018 -

Werner Mazda responded

Thank you for the review!!

July 30, 2018

Excellent service again The girls in the service department took good care of my sons car for me. They were friendly and explained my options so I knew I was making the best More

by PHEALS66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Kinney, Jenn Lupo
Aug 01, 2018 -

Werner Mazda responded

Thank you for the review!!

July 30, 2018

Inspection sticker placement Service tech placed inspection sticker in line of site on my wifes windshield. She asked for the sticker to be moved to the proper position(per state More

by itsmeceb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Kinney, Jenn Lupo
Jul 30, 2018 -

Werner Mazda responded

I am sorry this happened to you and your wife. This was an error on our part and should have been looked at when you wife was here. Thank you for putting the review in. I have used this as a training opportunity so this and things like this do not happen.

Jul 30, 2018 -

itsmeceb responded

Thanks for the fast response. I must say Jenn was very courteous and remedied the situation very well, we love Werner’s and we’ve had very good experiences with all of your departments and I have no doubt this was an isolated incident.

July 26, 2018

Excellent detailing! Jess and Jenn were both friendly, helpful, knowledgeable. Quality of the work was exceptional. Car looked like new when I picked it up. Thank you! More

by MGHOMEPL8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jess Kinney, Jenn Lupo
Jul 30, 2018 -

Werner Mazda responded

Thank you for the review!!

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