Werner Mazda - Service Center

Friendly, knowledgeable staff I can't say enough good things about this service center. I'm sure I've never said it before, but I enjoy taking my car in for service. The staff is I can't say enough good things about this service center. I'm sure I've never said it before, but I enjoy taking my car in for service. The staff is knowledgeable, friendly and courteous. They explain everything in detail, so there are no questions unanswered. Thank you Werner Mazda More

Quality of Service has deteriorated Where to begin ? Wow.... I have been going to this dealership for 14 years and during the past year, I have had nothing but problems with their curr Where to begin ? Wow.... I have been going to this dealership for 14 years and during the past year, I have had nothing but problems with their current service manager John O'Brien. My car has been in and out of their garage numerous times during the past 6 months and I have spent several thousand dollars there during the past 2 years and even more if I include the past 4+ years. Last week I called them on Monday morning because I had gotten a flat tire over the weekend and needed at least one tire replaced. They told me about a buy 3 get one free special on tires for the month of June and he recommended that I do all 4 tires because two (rear tires) were down to 4/32 and the two in front (one of which was flat) were at 5/32 which is low. He said that the rear tires may not pass inspection come November and would not have as much traction in current state. My snow tires which they swap onto the car for me in November were at 3/32. John recommended getting 4 new tires and just using those instead of swapping out to the winters. John said to bring the car in that day (Monday) but it would not be ready until Thursday because they could not get all 4 tires until Wednesday. I dropped the car off at their garage on my way to work around 1 pm and they gave me a loaner. Just before they left for the day, service called and left me a message that the car needed extensive repairs elsewhere. I called back first thing Tuesday morning and when they told me what was needed and the cost, I told them to cancel the tires and just put on one tire. John told me that it was too late, I had to take all 4 tires because they had already bought them. He also then told me that he did not recommend I keep the car because of the age of the car and amount of repairs needed now and in the very near future. He recommended that I buy a new car from them. I told him that there was no point buying 4 new tires if I was going to trade or sell that car and get a new one. He said it was too late and that I HAD to buy all 4 tires. I told him I needed to think about it over night. I called the next day and said that I did not want all 4 tires. I just wanted the flat tire replaced and that I was going to try and get financing pre-approved at my bank so I could then look at new cars. Long story short, John refused to let me get just one tire and would not release my car to me unless I bought all 4 tires. He also said that I had to bring the loaner back. Within 2 minutes of this conversation with John, one of his salesmen (from the showroom floor) called me and said he was aware of my situation and had a solution. He (David) said that if I purchase a new car from them, that they would take my car in trade and I would not have to pay for the tires. So basically, I have to spend $25,000 to $30,000 on a new car so I don't have to pay for 4 tires that I did not want and cancelled in less than 24 hours and also long before the car was supposed to be ready. They were trying to scare me into buying a new car and say that my car was not worth putting repairs into, except for the 4 tires they insisted I buy. John then told me that if I did not return the loan car that he would call the police. He was holding my car hostage for a purchase I did NOT want and then accused me of holding his car hostage. I actually wished he had called the police so I could tell them that Werner was holding my car hostage. But I was already at work and I was concerned they would go get the car from my work parking lot and leave me stranded there. Even after John threatened to call the police, he was STILL trying to get me to buy a new car. Unbelievable. Why would I want to buy a car from a company that was extorting money from me for tires I did not want and then tried to scare me into buying a car right away. It was extremely high pressure and I felt like they were trying to take advantage of me. After I dropped off their loaner car, paid for the 4 tires I did NOT want and took my car, John contacted me and accused me of damaging their loaner car. Trying to extort even more money from me ! I never hit anything and no one hit me. I drove the car back and forth to work every day and that was it. Work is 8 miles from my house so 16 miles round trip. I was on the highway most of that commute then the car was either parked in my driveway and home or in the parking lot at work. I never came in contact with any objects nor any other cars. So now John is trying to strong arm me into paying for some mysterious damages that I did not and could not possibly have done. I have already initiated a complaint with the Attorney General's office and will be filing a small claims case against Werner. Their behavior has been unethical, immoral and downright nasty. And this is to someone who has been a loyal customer for 14 years. Unbelievable. What ever response they put here to this review will likely be lies and exaggerations. Don't believe anything John says. It was the end of the month and they were probably trying to make their sales quota and since I had an older car, they figured I was an easy target to scare into buying a new car. I had another mechanic look at the car and they showed me the car while it was on the lift. I saw for myself the condition and what may be needed down the road and it was nothing close to what John claimed. I have always appreciated the use of a loaner car from them and it was a convenient place for me to have my Mazda serviced because it was close to where I work. But it really seemed that they were trying to entice me to buy a new car because everytime I had service with a loaner car, they made mention of how nice the new models are. More

Can’t Beat Free Oil Change! I got my first oil change for free for my new Mazda 3 Sport! I was in and out in less than 45 minutes. Car wash and vacuuming was a bonus! Great se I got my first oil change for free for my new Mazda 3 Sport! I was in and out in less than 45 minutes. Car wash and vacuuming was a bonus! Great selection of snacks in waiting room. More

Excellent Service & Dealership Excellent service department with friendly staff and prompt attention. Couldn’t be happier with my experience at the dealership. Top notch people and Excellent service department with friendly staff and prompt attention. Couldn’t be happier with my experience at the dealership. Top notch people and a great place to bring your vehicle. More

State inspection, cover recalls It was just brought in for a state inspection and to cover off the recalls. All the work that was done was as expected, no issues. It was just brought in for a state inspection and to cover off the recalls. All the work that was done was as expected, no issues. More

Service On The Fly I travel every week for work, and live in the North Country. It is next to impossible to get my vehicle serviced timely as I am hardly home. I have I travel every week for work, and live in the North Country. It is next to impossible to get my vehicle serviced timely as I am hardly home. I have used the MHT airport-based "Service on the Fly" on 3 occasions now, and I have to say it is such a great find! The folks at Werner could not be friendlier, nicer, or more accommodating, and the prices are extremely fair. This week I was able to get my oil changed, brakes replaced, new wiper blades, and my State Inspection sticker, all while I was away for business. Can't beat the service or the price! More

Felt like I was at my Mercedes dealership Very efficient and accommodating. Not only did they perform the oil change requested, they handle my state inspection sticker at a fraction of the co Very efficient and accommodating. Not only did they perform the oil change requested, they handle my state inspection sticker at a fraction of the cost of a local inspection station. Dealer called in about an hour advising that my car service was completed. The car was washed, vacuumed and ready to go! Great job! More

Professional Courteous, pleasant with actual smiles. Customer satisfaction seems to be the goal of all personnel. Dealership clean and inviting, offering a comfort Courteous, pleasant with actual smiles. Customer satisfaction seems to be the goal of all personnel. Dealership clean and inviting, offering a comfortable environment in which to wait. More

Awesome Service Brought our 2016 CX-5 in for an oil change and tire rotation. Jess was excellent and was already for us when we pulled-in. Service took about 45 min Brought our 2016 CX-5 in for an oil change and tire rotation. Jess was excellent and was already for us when we pulled-in. Service took about 45 minutes and the car looked great with a fresh washing. More

Knowledgeable Jess was very helpful in directing me to the appropriate services for my car. She was friendly and polite and did not judge me for my lack of car know Jess was very helpful in directing me to the appropriate services for my car. She was friendly and polite and did not judge me for my lack of car knowledge. She explained things very well and did not over sell me, which I really appreciated! I would highly recommend working with her More