Werner Mazda - Service Center

First visit to Werner won't be our last Friendly courteous service. Super fast service. Washed and vacuumed vehicle. Booked appointment online, user friendly website. Printed service spe Friendly courteous service. Super fast service. Washed and vacuumed vehicle. Booked appointment online, user friendly website. Printed service special coupons off their website. Great value. More

Service great Kept up to date with status of service and completion Staff excellent Repairs done to high standards Waiting area makes it a pleasure to wait! T Kept up to date with status of service and completion Staff excellent Repairs done to high standards Waiting area makes it a pleasure to wait! Thank tou More

This is the place to go for service on your car! Got a flat tire, called Werner got appt right away. Jess was very helpful. Service dept did a full maintenance check. The wait wasn't too long. They o Got a flat tire, called Werner got appt right away. Jess was very helpful. Service dept did a full maintenance check. The wait wasn't too long. They offer a snack and coffee bar and T.V. while you wait. Was pleasantly surprised to see they also washed my car! I highly recommend Werner Mazda. More

Great Customer Service Great customer service! The Service Tech quickly changed my oil, rotated my tires, and performed an overall check of the vehicle. The waiting area is Great customer service! The Service Tech quickly changed my oil, rotated my tires, and performed an overall check of the vehicle. The waiting area is very comfortable. More

Fast, proactive service! I bought a Mazda Miata from another dealer earlier in the year. Now that I've hit 5k miles, it was time for service. I chose Werner because of they I bought a Mazda Miata from another dealer earlier in the year. Now that I've hit 5k miles, it was time for service. I chose Werner because of they seem to sell more Miatas than my other options. The team at Werner has been great. My first visit was simple -- change oil, rotate tires, and look into a small clicking noise. Making the appointment was easy -- used the chat function online -- and received a confirmation and reminder via email. Until arrival I was greeted by Jenn and Jess, and was told my service would take about an hour. 50 minutes later, Jess arrived to say my car was finished. Here's the great part -- she also told me that one of my brake pads was looking unusual and had ordered the brake pads. She then rolled into the fact that it was covered under warranty and that I could bring the car when at my convenience and they would provide me a loaner. Gotta love the proactive element -- I didn't know that there was a problem. Just went to have the pads replaced (and rotors resurfaced). Was told by Jenn that it would be about 90 minutes. 60 minutes later, Jenn arrived saying I was all set and ready to go. I love it when people exceed expectations! More

inspection and service check The service is great there i never make an appointment i get there early and they always fit me in as i wait for them to finish i sit in the waiting r The service is great there i never make an appointment i get there early and they always fit me in as i wait for them to finish i sit in the waiting room which has coffee,water and many different snacks and TV to watch i have never had a problem with the staff they all friendly and helpful More

Quick, efficient and correct Jennifer and the tech were very informative and helpful. The efficient and prompt service is greatly appreciated. The issue has been resolved and Jennifer and the tech were very informative and helpful. The efficient and prompt service is greatly appreciated. The issue has been resolved and I will definitely return for more service as needed More

Always courteous and professional. The service is always quick, professional and they let me know before doing anything outside the requested service. There is always an explanation The service is always quick, professional and they let me know before doing anything outside the requested service. There is always an explanation as to why something needs to be changed with me seeing the item before any work is done. I do appreciate that. More

Outstanding Customer Service Despite having another Mazda dealership right down the street, I still make the 40 minute drive up from Lowell for even a basic oil & filter change. T Despite having another Mazda dealership right down the street, I still make the 40 minute drive up from Lowell for even a basic oil & filter change. That's how good the staff of Werner Mazda is. Your vehicle will given excellent technical care and the service is unmatched. More

15k service When I purchased my new car from the dealership, the service department was highlighted and so was the fact that I didn’t need an appointment for norm When I purchased my new car from the dealership, the service department was highlighted and so was the fact that I didn’t need an appointment for normal maintenance. My first couple of experiences have not been as expected. This time I arrived and was told that they couldn’t get me in and that I would need to come back in an hour. Which I did, and they got my car in. My issue is that it took almost 2 1/2 hours out of my day. I am not seeing the value in making a special trip to the dealership to service my car when I can get the same thing at other Mazda dealers or service stations. More