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Werner Mazda - Service Center

Manchester, NH

4.7
1,595 Reviews

1,595 Reviews of Werner Mazda - Service Center

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December 12, 2018

Awesome Keep up the good work. Personnel is very friendly and easy to work with. Always treated with respect. Very knowledgeable and accommodating to ones nee More

by lfg8692002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Flood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Trabucco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Turnquist
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : john obrien, Jess Kinney, Jenn Lupo
Dec 15, 2018 -

Werner Mazda responded

Thank you! We try to keep it up every day even on those days when it's just hard to do! ;) Thank you for the kind words! -Nick

December 10, 2018

sensor difficulty Had a problem with sensors shutting off while driving down highway. I called service at werner and they couldn't have been nicer. Had me coming right More

by Rita
Recommend Dealer
Yes
Employees Worked With
john obrien, Jess Kinney
Dec 10, 2018 -

Werner Mazda responded

THANK YOU FOR THE REVIEW!!

December 10, 2018

Quoted an hour, didn't get finished for 2 hours. Took twice the time quoted. I would have expected an update telling me why there was such a delay. Asked about adding a light bulb and other service More

by TJBROWN0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donna Coppola
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenn Lupo
Dec 12, 2018 -

Werner Mazda responded

I am sorry that we were not more diligent with your time here, I hope we can do a better job next time!!

December 08, 2018

5 star service! Always a pleasant experience when having service done on my car. Jess was very accommodating when scheduling my oil change. Everyone is always very More

by debrabowden65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John O'Brien, Jess Kinney
Dec 10, 2018 -

Werner Mazda responded

THANK YOU FOR THE REVIEW!!

December 06, 2018

Service I brought my car in to have a couple of safety recalls worked. I picked my car up and was informed that only one had been done the parts for the other More

by Nothappy
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jess Kinney
Dec 07, 2018 -

Werner Mazda responded

I am sorry this became an inconvenience for you, we wanted to keep you as safe as possible and do at least one of the two recalls however we dropped the ball this time on not informing you about the other part being on back order and letting you make that decision. We hope your next service with us will be well informed and to your liking.

December 03, 2018

Good Work The work was done correctly. The price was reasonable. The people were friendly. They know my name. I will go there again. I love my Mazda! More

by Stjude777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Flood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Trabucco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Turnquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenn Lupo
Dec 03, 2018 -

Werner Mazda responded

Thank you for the review!!

November 30, 2018

consistent, quality, knowledgeable service, w/good value Have purchased 4 Mazda"s from this dealership. Roger, our salesman, was knowledgeable re: the vehicle, helped us to find one that met our needs perfe More

by allisonmangels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Turnquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jess Kinney, Jenn Lupo
Dec 03, 2018 -

Werner Mazda responded

Allison we really appreciate you and your husbands business. You both are a lot of fun to work with. Thank you for the review!!

November 29, 2018

Fast and convenient I needed a flat tire replaced and no one else could fit me in for a week. Werner told me to come in at any time since it was a flat and they would tak More

by jaclyn.kabat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Kinney
Dec 03, 2018 -

Werner Mazda responded

Thank you for the review!!

November 29, 2018

Absolutely terrible Instead of writing a few words, I'd like to send a letter to someone of importance who would read it on the terrible service provided! Ronald Belan More

by JADMSBELANGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shop Manager, Jess Kinney
Nov 30, 2018 -

Werner Mazda responded

I am sorry to hear you had a bad experience,Please feel free to reach out to John @ jobrien@wernerauto.com or mail it to 1050 Gold St Manchester NH

November 27, 2018

Great customer service My vehicle needed body repair as a result of an accident. The service manager and his team were always great about communicating with me and with my i More

by ka.kroh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Landry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : john obrien, Jess Kinney, Jenn Lupo
Dec 03, 2018 -

Werner Mazda responded

Thank you for the review!!

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